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Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customervoice in the C-suite. We are also seeing signs of this emerging new trend of omni-channel.
Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customervoice in the C-suite. We are also seeing signs of this emerging new trend of omni-channel.
This results in extended averagehandlingtimes , lower resolution rates, and more churn. A seamless customer experience Data analysis aims to match market demands by increasing the consumer experience ultimately. This necessitates an omnichannel approach and linking the various ways customers interact with your brand.
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