Remove Average Handle Time Remove Customer Voice Remove Wireless
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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. Do you actually see it coming to the board level? Absolutely.

article thumbnail

Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. Do you actually see it coming to the board level? Absolutely.