UJET

NOVEMBER 3, 2020

Without AI and smart automations, contact center agents are responsible for an array of tedious tasks and ACW (after call work) that drive up your AHT (average handle time) and kill your efficiency. And this is good for two reasons: Gamification keeps your agents more engaged in the training program.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

UJET

NOVEMBER 3, 2020

Without AI and smart automations, contact center agents are responsible for an array of tedious tasks and ACW (after call work) that drive up your AHT (average handle time) and kill your efficiency. And this is good for two reasons: Gamification keeps your agents more engaged in the training program.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Playvox

JUNE 22, 2023

Average Time To Abandonment (ATA) This is the average length of time in the queue that a caller waits in before they abandon their call , sometimes referred to as average patience or average call abandonment rate. For synchronous contacts, this includes hold times, transfers, and after-call work.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52