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The insight about exceptionalcustomerservice and the customer experience is still rock solid, and so we decided to revisit the article entering 2025. When it comes to customer experience , there’s a lot of cross-over between the hospitality industry and the contact center industry. Empathy is key.
By leveraging the expertise of skilled customerservice agents, businesses can elevate their customerservice standards to new heights. When it comes to delivering exceptionalcustomerservice, businesses face numerous challenges. And high expectations from their customers.
It’s customerservice. Delivering exceptionalcustomerservice. I had the longest averagehandletime in our hundred person call center, and the reason why is because when you call the phone for someone in the US, and the first words that come out of their mouth are “Michel?
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