Average Handle Time Gamification Knowledge Base 
TechSee
SEPTEMBER 29, 2020
” Techniques to optimize time. Improve AHT with knowledge bases. Average Handle Time (AHT) is a traditional contact center KPI that measures the average duration of a communication between an agent and a customer. Accelerate resolutions with AI-powered agent assistance.
TechSee
JUNE 4, 2019
Its flexible public channels, along with small private groups, can facilitate group learning as well as smaller workshops where ideas can be shared in real time. Gamification is an immersive, exciting experience that engages and motivates agents. Get in the game. Make the workplace fun again. On-the-job learning.
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Playvox
MARCH 27, 2023
One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers.
TechSee
SEPTEMBER 18, 2019
Also known as post-call processing or wrap-up, ACW includes tasks such as logging the call’s purpose and outcome, writing notes on actions taken, scheduling follow-up activities and updating the company’s internal knowledge base. The importance of after call work. Tools & Tech to Streamline after call work.
NobelBiz
APRIL 18, 2023
These metrics should be data-driven, allowing you to identify areas of improvement and track progress over time. Average Handle Time (AHT) The average call handling time (AHT) is frequently used to determine individual agents’ effectiveness and the performance of the customer service organization as a whole.
TechSee
JUNE 25, 2019
The same computer vision AI technology that interconnects humans with technology to provide superior CX can also be utilized to reduce contact center agent workload through better agent decision-making and company-wide knowledge sharing through the creation of dynamic visual knowledge bases. Gamification.
Playvox
JUNE 22, 2023
Availability Rate This is the proportion of time an agent is actively ready to work with customers but not engaged directly with a customer, sometimes referred to as idle time or available time. For synchronous contacts, this includes hold times, transfers, and after-call work.
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