TechSee

JUNE 25, 2019

AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents. High-level data analysis. Process improvements.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

NobelBiz

AUGUST 28, 2023

Here’s a quick list of tech solutions that can get you on the right track: Omnichannel Customer Relationship Management (CRM) Systems centralize customer data and interaction history, enabling agents to deliver personalized and context-rich experiences regardless of the channel. Embrace an omnichannel approach. The answer?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

NobelBiz

FEBRUARY 27, 2024

Omnichannel Communication Platforms Omnichannel communication platforms ensure a seamless customer experience across multiple channels, including phone, email, chat, and social media. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

NobelBiz

APRIL 18, 2023

These metrics should be data-driven, allowing you to identify areas of improvement and track progress over time. Average Handle Time (AHT) The average call handling time (AHT) is frequently used to determine individual agents’ effectiveness and the performance of the customer service organization as a whole.

Contact Center 52

Contact Center Call Center Management Gamification 52

Playvox

JUNE 22, 2023

Do you have the right technology in place to measure and support optimal CX, a hybrid workforce, and omnichannel support? Related Article: How to Deliver An Outstanding Omnichannel Customer Experience Call Initiation/Inception Metrics In the business of delivering outstanding customer service and experience, first impressions are everything.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

RapportBoost

DECEMBER 10, 2018

RapportBoost uses artificial Intelligence to optimize chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness, and other critical contact center metrics.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

NobelBiz

JUNE 5, 2023

Here are five valuable metrics we recommend you follow to reach your business goals: Connection rate Calls per Agent Conversion Rate First Call Close (FCC) Average Handle Time (AHT) 7. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52