TechSee

SEPTEMBER 29, 2020

” Techniques to optimize time. Average Handle Time (AHT) is a traditional contact center KPI that measures the average duration of a communication between an agent and a customer. Improve AHT with knowledge bases. Accelerate resolutions with AI-powered agent assistance.

Call Center 196

Call Center Self Service Strategy Contact Center 196

UJET

NOVEMBER 3, 2020

Without AI and smart automations, contact center agents are responsible for an array of tedious tasks and ACW (after call work) that drive up your AHT (average handle time) and kill your efficiency. Agent Assist is an AI search engine that identifies customer intent and provides real-time, step-by-step assistance to agents.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

UJET

NOVEMBER 3, 2020

Without AI and smart automations, contact center agents are responsible for an array of tedious tasks and ACW (after call work) that drive up your AHT (average handle time) and kill your efficiency. Agent Assist is an AI search engine that identifies customer intent and provides real-time, step-by-step assistance to agents.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

NobelBiz

FEBRUARY 22, 2023

Customers will be less satisfied if employees aren’t available to help, which will lead to longer hold periods and higher wait times. Different metrics such as call volumes, service level objectives, and average handling time can be used to quantify shrinkage.

Call Center 52

Call Center Tools Strategy Contact Center 52

NobelBiz

OCTOBER 18, 2021

Customers will be less satisfied if employees aren’t available to help, which will lead to longer hold periods and higher wait times. Different metrics such as call volumes, service level objectives, and average handling time can be used to quantify shrinkage.

Call Center 52

Call Center Tools Strategy Contact Center 52