Young Energy Improves Average Handle Time (AHT) and Motivates Contact Center Agents
NICE inContact
MARCH 29, 2018
Disconnected platforms and systems, an inability to get the metrics it needed and few customer insights were all obstacles to the excellent experiences the company wanted—and needed—to provide its customers. Our goal was to serve our customers better,” says Young Energy’s Chief Technology Officer Bruce Gilbert. “We
Let's personalize your content