BlueOcean

JULY 9, 2024

Brand loyalty depends heavily upon customer experience, regardless of the impact of the pandemic. We’ve written before about the changes in consumer behaviours and the impact on customer care – from fluctuations in arrival patterns to dynamic average handle times.

Loyalty 177

Loyalty Brands Ecommerce Average Handle Time 177

BlueOcean

MAY 13, 2021

Brand loyalty depends heavily upon customer experience, regardless of the impact of the pandemic. We’ve written before about the changes in consumer behaviours and the impact on customer care – from fluctuations in arrival patterns to dynamic average handle times.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

ShepHyken

FEBRUARY 25, 2024

5 Must-Haves for Your Brand’s Loyalty Program by Kathy Doyle (Retail Customer Experience) Finding success with your loyalty program not only encourages repeat visits but also builds a strong bond with customers, improving your brand’s bottom line. There are ways around this!

Customer Service 66

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 66

ShepHyken

OCTOBER 1, 2023

AHT, as in average handle time, is a metric used to measure the average length of time for a customer support call. Some companies look for low AHTs, hoping to manage more calls per hour or shift with a lower time. My Comment: For those in the customer support world, this article is for you.

Customer Service 70

Customer Service Contact Center Average Handle Time Customer Service Strategies 70

Interactions

JULY 9, 2024

Customers can resolve issues in less time on the channel they prefer, while contact centers reduce live agent minutes, average handle times, and costs. Does your IVA integrate smoothly (or at all) with your CRM and other key systems, such as loyalty programs and point-of-sale?

Self Service 62

Self Service CRM Contact Center Average Handle Time 62

Interactions

JULY 9, 2024

Customers can resolve issues in less time on the channel they prefer, while contact centers reduce live agent minutes, average handle times, and costs. Does your IVA integrate smoothly (or at all) with your CRM and other key systems, such as loyalty programs and point-of-sale?

Self Service 62

Self Service CRM Contact Center Average Handle Time 62

NobelBiz

JULY 25, 2023

Reporting: The Blueprint of Action The culmination of the analytics process, reporting, provides a distilled view of insights: Dashboards: Visual interfaces show real-time data like call volumes, average handling time, first call resolution rate, and customer sentiment.

Interaction 98

Interaction Analytics Call Center Contact Center 98