Unlocking CX Success: The Crucial Collaboration Between Your Customer and Design Chiefs (CCO-CDO)
ECXO
APRIL 26, 2023
High levels of customer satisfaction, loyalty and advocacy are built on well-designed user experiences; products and services that customers want and need. This makes it easier to prove ROI. Co-operation with the CCO makes it easier to prove the business value (the ROI) of a CX improvement.
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