The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth
ECXO
MARCH 21, 2023
In the end, everything is connected. A customer-centric culture must ensure that every interaction between the customer and the organisation is tailored to the customer’s individual preferences, culture and needs –(on B2C 100% and on B2B too.) This can be done through surveys, focus groups, interviews, and other feedback mechanisms.
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