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JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Mobile Customer Engagement.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

NetBase

NOVEMBER 21, 2019

Also – customer care that doesn’t incorporate social listening is far from attentive. Brand Health & Crises Avoidance. Keeping a brand’s reputation intact online is something that can take a good bit of effort, particularly when it inhabits the B2C realm. Entirely Objective Brand Valuations.

Analytics 40

Analytics Social Media Trends Consumers 40

NetBase

NOVEMBER 21, 2019

Also – customer care that doesn’t incorporate social listening is far from attentive. Brand Health & Crises Avoidance. Keeping a brand’s reputation intact online is something that can take a good bit of effort, particularly when it inhabits the B2C realm. Entirely Objective Brand Valuations.

Analytics 40

Analytics Social Media Trends Consumers 40