Implementing Proactive Chat Initiatives to Reduce Shopping Cart Abandonment
Comm100
JUNE 5, 2024
The Growing Role of Proactive Live Chat Proactive live chat is an approach where a chat window initiates contact with customers based on their behavior on the website rather than waiting for the customer to ask for help. Personalize Your Approach: Use customer browsing data to customize your chatbot’s messages to your customers.
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