SurveySparrow

JANUARY 7, 2021

Whatever situation your customer faced, the value of providing a great customer experience hasn’t changed a bit for businesses. In fact, brands started to put more attention on improving their customer engagement. Customer Engagement in Pre-Covid World. So, what’s the wait?

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

SurveySensum

NOVEMBER 22, 2021

Difference between closed-loop feedback in B2B and B2C. How to close the feedback loop in B2C? I reached out to customer care which I heard was very good. It makes the employee feel they are closer to the customer and the company trusts them to take the right decision for the customers.

Feedback 52

Feedback B2C B2B Touchpoint 52

Lithium

DECEMBER 28, 2020

Although many topics were discussed at Engage, this article dives into some key takeaways that can benefit all digital customer engagement professionals in their effort to create customers for life. Brands win by leading in digital customer engagement. Proving the ROI of customer engagement is possible.

Engagement 52

Engagement Social Media ROI Multi-Channel 52

Lithium

SEPTEMBER 12, 2019

Although many topics were discussed at Engage, this article dives into some key takeaways that can benefit all digital customer engagement professionals in their effort to create customers for life. Brands win by leading in digital customer engagement. Proving the ROI of customer engagement is possible.

Engagement 40

Engagement Social Media ROI Multi-Channel 40

Lithium

SEPTEMBER 12, 2019

Although many topics were discussed at Engage, this article dives into some key takeaways that can benefit all digital customer engagement professionals in their effort to create customers for life. Brands win by leading in digital customer engagement. Proving the ROI of customer engagement is possible.

Engagement 40

Engagement Social Media ROI Multi-Channel 40

Pointillist

SEPTEMBER 10, 2020

While campaign management puts your customers into the context of marketer-defined campaigns, customer journey orchestration puts all the resources of your customer into the context of your customer’s individual experience. The customer care team oversees the call center, IVR, chat and other customer service channels.

Customer Journeys 128

Customer Journeys Touchpoint Net Promoter Score Customers 128

Lumoa

MARCH 12, 2023

Most companies have a good gut feeling about the top issues customers care about, but it’s hard to quantify and prioritize those issues. A CX platform offers: Improved customer engagement. Having a 360-degree view of customers across all touchpoints means you can understand them better. Increased sales and revenue.

Customer Experience 208

Customer Experience Customer Journeys NPS Analytics 208