Banking Call Flow e-support Omni-Channel 
NobelBiz
JANUARY 17, 2022
While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels. However, a lower AHT does not always indicate that a call center works optimally. Above all, do not omit anything.
SurveySparrow
SEPTEMBER 28, 2021
Hence, deploying chatbots or virtual assistants is one of the most cost-effective ways of scaling customer support. We agree with them, as every customer wishes to quickly resolve their queries whenever they contact a company’s support team. Unstructured calls are transcribed and clustered to discover key intents. .
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