Banking, Call Flow and Virtual Agent - Customer Experience Update

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. The Content Designer AWS Lambda function saves the input in Amazon OpenSearch Service in a questions bank index. Choose Download Inbound Call Flow.

Virtual Agent

Virtual Agent Call Flow Self Service Contact Center

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

FEBRUARY 6, 2023

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Self Service

Self Service Contact Center Virtual Agent Chatbots

Customer Experience Update

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

Webinars

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