Mastering Customer Effort Score: 9 Best Practices for Exceptional Customer Experience
SurveySensum
AUGUST 14, 2023
Just as I was about to say goodbye, the agent dropped the bombshell – a sale on the exact phone cover I had my eye on! According to a research study by Gartner on Effortless Experience found that 96% of customers who had high-effort experiences reported being disloyal, compared to only 9% of customers with a low-effort experience.
Let's personalize your content