Banking Effort Score Rewards Programs 
InMoment XI
OCTOBER 8, 2024
By improving customer experience, you can: Increase sales revenue by up to 7% Increase cross-sell rates by up to 25% Increase shareholder return by up to 10% These statistics show that customer experience improvement is something that should be a priority across your entire organization, rather than being a siloed effort.
Thematic
JANUARY 29, 2025
Clean, structured data makes it easier to uncover insights from net promoter score (NPS) surveys , reviews, and social media comments. This approach helped Atom Bank identify customer frustrations around their app’s user interface and make targeted improvements. A significant boost in Touchpoint Net Promoter Score (tNPS).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Method:CRM
JULY 15, 2020
Use lead scoring and qualification to make sure new customers are the right fit. From thanking them for their business to inviting them to join your rewards program, staying in touch with your customers after the initial sale keeps them engaged and returning to your business. Image credit: Clay Banks via Unspalsh.
Retently
MARCH 18, 2019
Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score. After all, brands with high customer retention are usually companies with high NPS score. Market Leaders’ NPS Scores. So, what do those high scores translate into, specifically? Airbnb Customer Retention.
InteractionMetrics
MARCH 27, 2025
If you can understand what makes people tick, you can keep your customers loyal without breaking the bank. Tiered Rewards: Customers earn status as they make more purchases. You can offer discounts, credits, or cold, hard cash rewards for referring friends and family. At its core, customer retention taps into basic human nature.
Currency Alliance
JUNE 11, 2019
A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. People are more likely to leave their spouse than their bank[ii], so it might seem that banks have no case to answer. Extra what?
SurveySensum
JULY 9, 2024
And because of this experience, the coffee giant currently enjoys an NPS score of 77, one of the highest in the sector! So, let’s explore some of the factors responsible for such a high score and such a huge loyal customer base. Key Drivers of Starbucks NPS Score 1. Their Loyalty Programs. Fascinating, right?
Expert insights. Personalized for you.
195 
Let's personalize your content