SurveySensum

JULY 9, 2024

Through consistent customer experience, engaging programs, and establishing a sense of community, the coffee giant has created a streamlined experience for customers which they keep coming back to. Their retention strategy includes different reward programs, customized menus, personalized recommendations and offers, and many more.

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. The Dutch bank is one of the few remaining banks in the European Union that has held on to a loyalty program after interchange fees were slashed in 2017. Kudos to them.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Magellan Solutions

JULY 12, 2021

Rewards program. Gamification is a term that refers to the addition of major gaming features to regular activities. . We believe that progress shouldn’t break your bank, so our services remain flexible and competitive. Some companies even allow decorations around the office.

Call Center 52

Call Center Industry Contact Center Study 52