Calabrio

AUGUST 7, 2019

Unlike typical banking centers, Idaho Central Credit Union places a huge emphasis on empowerment and engagement to inspire better performance from its agents, powering many of their strategies with the help of Calabrio. Let’s take a look at a few things Idaho Central Credit Union does differently to make it a best-in-class contact center.

Contact Center 189

Contact Center Net Promoter Score Effort Score Gamification 189

Currency Alliance

MAY 20, 2024

Consumers used to show loyalty to their main bank more or less by default. Now, forward-thinking banks are urgently considering how to keep their payment cards top-of-wallet and expand the stickiness of their relationships with customers over the next decade. which many banks also provide.

Banking 52

Banking Loyalty Loyalty Programs Ecommerce 52

BirdEye

NOVEMBER 20, 2023

It offers customizable campaigns, real-time tracking, and powerful analytics, helping businesses to identify key influencers and track ROI. Advocate community building Challenges and gamification for engagement Customizable rewards and recognition Integration with marketing automation tools Robust reporting on advocate activity 18.

Software 64

Software Marketing Multi-Channel e-support 64

inQuba

MARCH 22, 2023

5/ Gamification NPS is easily gamed , especially when it’s made the most important thing and linked to KPIs. Are bank card applicants dropping off due to poor functional value delivery, or merely effort? Effectiveness insight will then inform the fine-tuning of digital nudges and other interventions, further optimizing for ROI.

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52

SurveySensum

JULY 14, 2020

She has an accumulative experience of 16 years in the Audit and Banking industry. Previously she has worked in senior roles at Citi, Royal Bank of Scotland, ABN AMRO Bank, and EY and now she is heading Customer Experience at CIMB Niaga. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Currency Alliance

DECEMBER 19, 2022

Similar applications are possible in banking, retail, telecom, and for utilities companies to better optimize sellout among participants in the loyalty program, while increasing value for all stakeholders. Gamification is another area which stands to be improved by AI.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Currency Alliance

FEBRUARY 10, 2021

I’m not going to quote a bunch of statistics, but if loyalty programs did not generate positive ROI, thousands of top brands would have given up on them decades ago. And you also know that if a small investment of your time can produce greater ROI from any department, and raise your NPS score significantly, then that’s time well spent.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52