InMoment XI
OCTOBER 23, 2024
It’s no longer enough for banks and credit unions to simply provide financial services. Needless to say, providing a memorable customer experience in banking should be a top priority for all financial institutions. What is Customer Experience in Banking? This gives your bank a significant edge in acquiring these prospects.
eglobalis
MARCH 30, 2025
The Limitations of Traditional Customer Surveys For decades, companies have relied on periodic surveys like NPS and CSAT to gauge customer satisfaction and loyalty. Fifth Third Bank, a U.S. These tools provide a simple numerical snapshot, but their simplicity is also their Achilles heel. Real-world deployments show the impact.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
C3Centricity
NOVEMBER 26, 2024
Companies that use consumer insights to stay ahead aren’t merely reacting—they’re building deeper relationships that foster loyalty and keep consumers coming back. Shifting to Radical Consumer Centricity allows brands to make decisions rooted in authentic consumer insights, paving the way for sustainable loyalty.
InMoment XI
AUGUST 31, 2022
And for banks especially, the quality of the experiences customers have with a brand is the key factor in determining a customer’s longevity and willingness to maintain a relationship with a company. Even more importantly, banks should engage with customers to let them know that they’re cared for not just as customers, but people.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
Many banks and credit unions are rethinking their digital and in-person engagement strategy for 2022. Improving engagement leads to higher loyalty and higher share of wallet. The problem? The technology they’re implementing is often siloed creating inconsistent experiences as customers and members move from one channel to the next.
eglobalis
MARCH 24, 2025
For instance, a prominent European bank encountered customer dissatisfaction when its chatbot, lacking up-to-date financial policies, gave incorrect guidance. Bank of America’s “Erica” effectively handles billions of routine banking inquiries, significantly reducing costs and enhancing satisfaction.
Experience Investigators by 360Connext
SEPTEMBER 25, 2014
Check out these simple ways to increase customer loyalty. Randomly rewarding customers with small surprises can go a long way towards loyalty. This is a comment from a bank customer: So my bank, ING Direct Canada, just gave me $25 for being a loyal customer. I love my bank If you want to know more about ING, just ask.
Expert insights. Personalized for you.
195 
Let's personalize your content