Tech Outages and Customer Feedback: How a Leading Bank Leveraged InMoment’s Platform
InMoment XI
JULY 22, 2024
Whether it’s a supermarket where transactions are delayed, a bank with disrupted online services, or an airport where flight information systems go down, the frustration is real—and customers have little bandwidth for the inconvenience. This allowed the bank to quickly understand the most critical pain points for their customers.
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