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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

Callers looking for assistance with a bill or bank statement increasingly communicate with artificial-intelligence-powered bots. million people employed by call center outsourcing Philippines. . The shift away from voice operators threatens many of the 1.3 million next year. “For

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How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

NobelBiz

Key information (activity, location, prior purchases, outstanding bank balances, and so on) is displayed at a glance to handle any customer concerns as fast as possible and to further enhance and personalize the customer experience. Greater Automation Choosing a contact center cloud plattform gives your organization flexibility and security.