eglobalis

OCTOBER 14, 2024

Many of these educators rely heavily on existing resources—such as books, blogs, reports, and familiar frameworks—without pushing the boundaries of the field through hands-on practice. While they aim to learn and research CX, their efforts often result in a simple certification model that lacks true practicality and innovation.

Customer Experience 454

Customer Experience Customer Journeys Case Study Innovation 454

InMoment XI

APRIL 15, 2025

To understand this shift, we launched a market pulse combining: A survey of 500+ executives and decision-makers Signals from Reddit, industry blogs, analyst briefings Leadership commentary across sectors like finance, healthcare, tech, and retail Heres what we found. Headcount Down.

Hospitality 195

Hospitality Healthcare System ROI 195

eglobalis

JANUARY 20, 2025

The article was originally posted on Eglobalis.com/blog. You can find it here: Introduction B2B loyalty conjointly with adoption are the cornerstone of sustainable growth in an increasingly competitive global market.

B2B 427

B2B Loyalty Loyalty Programs Innovation 427

eglobalis

APRIL 6, 2025

Advisory (blog), Dec 4, 2024. [link] Hochstein, Bryan et al. Toward Healthier B2B Relationships. Harvard Business Review , JulyAugust 2024. link] Why Trust, Not Features, Sets the Best B2B Firms Apart. link] Sheppard, Benedict et al. The business value of design. McKinsey Quarterly , October 25, 2018.

Contact Center 275

Contact Center B2B Competitive Advantage Self Service 275

eglobalis

MARCH 13, 2025

And read more article on my blog here: [link] The post Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In appeared first on Eglobalis. If you enjoyed this read, connect with me on LinkedIn !

Leadership 238

Leadership B2B B2C Net Promoter Score 238

ECXO

APRIL 18, 2024

Founder of CustomerServiceCulture.com, a content hub with over 300 blogs and podcasts, and author of the book ‘The Power of Digital Conversations’ Paolo is also an international speaker. In fact, as a consultant and trainer, he has been helping client companies harness digital customer service as a key business driver.

Insurance 334

Insurance Consulting Travel B2B 334

InMoment XI

OCTOBER 7, 2021

In this blog I will address a question that I’ve come across many times during my 20 years as a research consultant: “What is the best way to set goals for my CX program?”. I titled this blog “The Science and Art of CX Goal Setting” because I think you do the “science” parts first and the “art” part second. Some measures (e.g.,

Effort Score 370

Effort Score Measurement Trends Customer Retention 370

BlueOcean

DECEMBER 2, 2024

This blog post has consistently ranked as one of our most popular year after year. The insight about exceptional customer service and the customer experience is still rock solid, and so we decided to revisit the article entering 2025.

Exceptional Customer Service 156

Exceptional Customer Service Customer Service Hospitality Contact Center 156

CX Accelerator

MAY 25, 2022

In 2012, she co-founded the blog, CustomerServiceLife.com. Back to CX Accelerator Blog JENNEY DEMPSEY , a Southern California native, obtained her BA in English from San Diego State University. Jenny began her call center customer service journey on the front lines back in 2005.

Self Service 316

Self Service Social Media Contact Center Knowledge Base 316

AWS Machine Learning

FEBRUARY 17, 2025

In this blog post, I will demonstrate a machine learning solution that cyclists can use to better identify close calls. To better protect themselves, many cyclists are starting to ride with cameras mounted to the front or back of their bicycle.

Video 88

Video Technology 88

Blueshift

NOVEMBER 4, 2024

From generating engaging content based on audience insights to providing human-like service through Chatbots, this blog explores how AI can transform modern e-commerce marketing solutions to boost engagement and, ultimately, sales.

Retail 88

Retail Marketing Chatbots Sales 88

Steve DiGioia

MAY 23, 2022

The post 10 Smart Ways to Cater to Your Local Customers appeared first on Steve DiGioia Customer Service Blog. The most successful ones cater to their needs every day, and these 10 ways will help you do that. Give them a try! RELATED POST: What is Customer Service, Really?

Fashion 361

Fashion Sports Hospitality Hotels 361

InMoment XI

NOVEMBER 16, 2021

In this blog, I’m going to focus on one question that continues to come up in conversations with CX practitioners and data analysts and my answer may surprise you. If you fear response bias, you should do a response bias study, but that’s a topic for another blog post. How Do I Increase Survey Response Rates?

Survey 370

Survey Automotive Comparison Hotels 370

InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. Claus) gets much of the credit for spreading Yule joy; but, isn’t it really the elves who are most responsible? Several years ago, business consultant Matthew T.

Customer Experience 397

Customer Experience Loyalty Course Advertising 397

eglobalis

MARCH 4, 2025

And read my blog here: [link] Sources eGlobalis – Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective [link] The post Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies appeared first on Eglobalis.

Self Service 199

Self Service Strategy Contact Center Virtual Agent 199

Comm100

MARCH 14, 2024

This blog takes a closer look at how chatbots are transforming the customer service landscape, outlining the key chatbot pros for businesses and for customers. On the other hand, this blog will also explore the chatbot cons when not correctly built and trained.

Chatbots 246

Chatbots Customer Service Training Customers 246

ShepHyken

JANUARY 7, 2025

Top Five Shepard Letter Blogs My weekly blog is available on the website and is also emailed to subscribers. Each week, I release a video based on one of my blogs. In 2024, I wrote 52 Shepard Letter articles and released 52 podcast episodes. Here are the five best from each category. Enjoy and learn from these history lessons.

Retail 82

Retail Video Customer Confidence Culture 82

PeopleMetrics

FEBRUARY 13, 2025

In the next blog post, I focus on Lesson 16 in the age of AI and external partners.) No matter how talented you are as a customer experience or market research professional, you need a team to build and sustain a world-class Voice of the Customer (VoC) program. In this lesson, were focusing on the internal help youll need. (In

Analysis 109

Analysis Healthcare Feedback Analytics 109

InMoment XI

OCTOBER 17, 2023

In this blog, we’ve gathered a few of the top tips from our experts to help guide your refresh efforts. You’ll find them all below!

Customer Experience 370

Customer Experience Net Promoter Score Tips Effort Score 370

TechSee

JANUARY 19, 2025

In this blog, I’ll break down AI Orchestration, why it matters, and how it can transform customer service. Orchestration helps ensure that the right AI or multiple AI solutions come together to handle the right job at the right time, making service smoother and more effective. What is AI Orchestration?

Net Promoter Score 109

Net Promoter Score Average Handle Time Chatbots NPS 109

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Trends 245

Trends Innovation Customer Service Omni-Channel 245

Steve DiGioia

FEBRUARY 7, 2022

appeared first on Steve DiGioia Customer Service Blog. Should we do nothing about these things too? Or, is it really that important? Your thoughts…. The post Is It Really That Important That I’m Wearing a Name Tag?

Guidelines 345

Guidelines Leadership Financial Course 345

InMoment XI

DECEMBER 7, 2022

In our recent blog , we discussed how you can improve your customer experience (CX) strategy in five simple steps. Customer experience often relates to the long-term relationship between customers and the companies they do business with.

Analysis 370

Analysis Customer Experience Call Center Experience Call Center 370

InMoment XI

FEBRUARY 3, 2022

We’ve spent a lot of time on the InMoment blog discussing the importance of a seamless experience. Here’s what you need to know according to our data: What Is Most Important for the Gen Z Customer Experience & Employee Experience? Tip #1: Seamless and Efficient Experiences Are a Must.

Employee Experience 397

Employee Experience Customer Experience Brands Social Media 397

C3Centricity

MARCH 12, 2024

By offering a wealth of free resources, including blogs, e-books, and webinars, HubSpot attracts visitors who are looking for information on inbound marketing and sales. HubSpot is a prime example of content marketing done right.

Customer Engagement 296

Customer Engagement Engagement Competitive Advantage Entertainment 296

C3Centricity

FEBRUARY 13, 2024

This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market.

Customer Insights 296

Customer Insights Feedback Social Media Culture 296

InMoment XI

AUGUST 15, 2022

If you’re a regular on the InMoment Blog, you’ll be familiar with our phrase, “design with the end in mind.” On the other end of the spectrum, it’s extremely disruptive to a customer when a product’s online and in-store price tags differ. Customers have come to expect seamless experiences—it’s key for brands to deliver on that expectation.

Retail 397

Retail Customer Experience Airlines Hotels 397

InMoment XI

JULY 18, 2022

In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). .

Feedback 369

Feedback Culture eBook Customers 369

TechSee

JANUARY 27, 2025

In this blog post, I’ll explain what Reasoning is, why it matters in customer service, and how it elevates customer experiences. Artificial Intelligence (AI) is more than just automation; it’s about making smart decisions. That’s where AI Reasoning comes into play. What is AI Reasoning?

Interaction 124

Interaction Average Handle Time Multi-Channel Chatbots 124

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. Read on Blog The post The Art of Customization – 6 Top Personalized Service Examples appeared first on Comm100.

Examples 240

Examples Chatbots Omni-Channel Customers 240

ECXO

JANUARY 21, 2025

Ive been loyal to Apex for years, Clara wrote in her blog, but theyve stopped caring about their customers. She had bought nearly every Apex product since the companys inception. When the ApexSmart 5000 failed to work and no one responded to her support requests, Clara decided enough was enough. Her post resonated with thousands of readers.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

Win the Customer

DECEMBER 21, 2024

Customized content: Present customers with content that is relevant to their interests and needs, such as personalized articles, blog posts, and videos. I hope this blog post is helpful! Targeted offers and promotions: Deliver personalized offers and promotions that are most likely to resonate with individual customers.

Social Media 59

Social Media Roadmap Return on Investment Chatbots 59

Daniel Group

FEBRUARY 7, 2025

In this blog, I will explore these common pitfalls and provide insights on where to focus your improvement efforts. In my previous blog, I shared the five CX performance elements that excite customers. In my previous blog, I shared the five CX performance elements that excite customers. How Did We Discover These Five Elements?

Net Promoter Score 52

Net Promoter Score Effort Score NPS Groups 52

Steve DiGioia

JANUARY 3, 2022

The post 7 Customer Expectations and Why I Shouldn’t Have to Ask for a Napkin appeared first on Steve DiGioia Customer Service Blog. #customerexpectations #serviceexpectations #customerexpectationexamples.

Customer Expectations 351

Customer Expectations Social Media Advertising Touchpoint 351

AWS Machine Learning

MARCH 19, 2025

In this blog post, we showcase a powerful solution that seamlessly integrates AWS generative AI capabilities in the form of large language models (LLMs) based on Amazon Bedrock into the Office experience. Conclusion This blog post showcases how the transformative power of generative AI can be incorporated into Office processes.

Automotive 106

Automotive Resources Examples Analytics 106

Comm100

JANUARY 2, 2024

This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents. This is the promise of Generative AI customer service. Far from being a distant dream, this technology is already reshaping how businesses interact with their customers.

Customer Service 251

Customer Service Chatbots Customers Interaction 251