InMoment XI

MARCH 19, 2020

Taking Care of Your Customers “During” In our last blog, which you can view here, we talked about the Before stage of Automotive Service. Now we will be going over the second part of an Exceptional Service Experience which is, of course, During the Service itself.

Automotive 312

Automotive Course Customer Experience Customers 312

IntouchInsight

AUGUST 18, 2021

If you've followed our blog you’ll know that mystery shopping is one of the main channels we recommend for customer experience measurement. But who exactly are mystery shoppers can still cause some confusion.

Measurement 278

Measurement Customer Experience Customers 278

Steve DiGioia

APRIL 4, 2022

The post When the Sh*t Hit the Fan, I Always Knew What To Do appeared first on Steve DiGioia Customer Service Blog. The post When the Sh*t Hit the Fan, I Always Knew What To Do appeared first on Steve DiGioia Customer Service Blog. RELATED POST: 33 Ways the Boy Scouts Can Improve Your Customer Service.

Hospitality 55

Hospitality Hotels Course Customer Service 55

ECXO

APRIL 18, 2024

Founder of CustomerServiceCulture.com, a content hub with over 300 blogs and podcasts, and author of the book ‘The Power of Digital Conversations’ Paolo is also an international speaker. In fact, as a consultant and trainer, he has been helping client companies harness digital customer service as a key business driver.

Insurance 334

Insurance Consulting Travel B2B 334

Steve DiGioia

APRIL 28, 2022

Tip #39 appeared first on Steve DiGioia Customer Service Blog. – Tip #39 appeared first on Steve DiGioia Customer Service Blog. The post Are You Letting Your Business Become Stereotyped? – The post Are You Letting Your Business Become Stereotyped?

Tips 230

Tips Sales Customer Service Customers 230

InMoment XI

OCTOBER 7, 2021

In this blog I will address a question that I’ve come across many times during my 20 years as a research consultant: “What is the best way to set goals for my CX program?”. I titled this blog “The Science and Art of CX Goal Setting” because I think you do the “science” parts first and the “art” part second. Some measures (e.g.,

Effort Score 370

Effort Score Measurement Trends Customer Retention 370

Alida

NOVEMBER 23, 2021

Nowadays, more and more people are capturing and sharing their everyday lives through a combination of pictures, short videos, and even full-length vlogs (video blogs). Not to mention the increased usage of Zoom during the pandemic.

Video 246

Video How To Brands Consumers 246

CX Accelerator

MAY 25, 2022

In 2012, she co-founded the blog, CustomerServiceLife.com. Back to CX Accelerator Blog JENNEY DEMPSEY , a Southern California native, obtained her BA in English from San Diego State University. Jenny began her call center customer service journey on the front lines back in 2005.

Self Service 316

Self Service Social Media Contact Center Knowledge Base 316

Steve DiGioia

JULY 5, 2021

The post These 10 Phrases Will Make Someone’s Day Better appeared first on Steve DiGioia Customer Service Blog. And second, you’ll become known as someone who can bring sunshine on a cloudy day…. and that’s some of the best ways to create memories.

Financial 325

Financial Tips How To Interaction 325

InMoment XI

MAY 18, 2022

In subsequent blogs, I will talk about some of the questions we ask during interviews, challenges you may face in your conversations (and how to overcome them), interview do’s and don’ts, how to build your “interview team,” and what sorts of insights you should specifically try to gain from interviews.

B2B 370

B2B Company Roadmap Sales 370

Comm100

MARCH 14, 2024

This blog takes a closer look at how chatbots are transforming the customer service landscape, outlining the key chatbot pros for businesses and for customers. On the other hand, this blog will also explore the chatbot cons when not correctly built and trained.

Chatbots 242

Chatbots Customer Service Training Customers 242

Steve DiGioia

MAY 23, 2022

The post 10 Smart Ways to Cater to Your Local Customers appeared first on Steve DiGioia Customer Service Blog. The most successful ones cater to their needs every day, and these 10 ways will help you do that. Give them a try! RELATED POST: What is Customer Service, Really?

Fashion 361

Fashion Sports Hospitality Hotels 361

CX Accelerator

JUNE 8, 2020

The response was so good that it begged to be a blog post. Back To CX Accelerator Blog During the Customer Experience Question of the Day (#CXQOTD), a daily CX question we pose to the CX community, we asked, ,, “What are your favorite ways to listen to the voice of customer without surveys?” Interview customers.

Survey 345

Survey Social Media Contact Center Call Recording 345

Customer Bliss

APRIL 10, 2020

subscribe to my blog below or follow me on LinkedIn. Let's make this the behavior for how we run our business as we move forward: the agility to understand a need, to determine priorities, and to shift is really critical at this time. LeadershipBravery #CX Click To Tweet. For more episodes of the Daily Dose of OPTIMISM!

Healthcare 311

Healthcare Financial Video Consumers 311

Steve DiGioia

OCTOBER 26, 2021

The post Job Seekers Must Remember This – Tip #35 appeared first on Steve DiGioia Customer Service Blog. Job seekers must remember this – it’s called “ work ” for a reason.

Tips 264

Tips Customer Service Company Customers 264

InMoment XI

NOVEMBER 16, 2021

In this blog, I’m going to focus on one question that continues to come up in conversations with CX practitioners and data analysts and my answer may surprise you. If you fear response bias, you should do a response bias study, but that’s a topic for another blog post. How Do I Increase Survey Response Rates?

Survey 370

Survey Automotive Comparison Hotels 370

InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. Claus) gets much of the credit for spreading Yule joy; but, isn’t it really the elves who are most responsible? Several years ago, business consultant Matthew T.

Customer Experience 397

Customer Experience Loyalty Course Advertising 397

C3Centricity

MARCH 12, 2024

By offering a wealth of free resources, including blogs, e-books, and webinars, HubSpot attracts visitors who are looking for information on inbound marketing and sales. HubSpot is a prime example of content marketing done right.

Customer Engagement 296

Customer Engagement Engagement Competitive Advantage Entertainment 296

C3Centricity

FEBRUARY 13, 2024

This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market.

Customer Insights 296

Customer Insights Feedback Social Media Culture 296

Steve DiGioia

JUNE 21, 2021

The post Please Don’t Discount the Inexperienced appeared first on Steve DiGioia Customer Service Blog. Image courtesy of betootaadvocate.com/humans-of-betoota/waitress-backs-herself-without-pen-or-paper/.

Course 299

Course Groups Measurement Training 299

GetFeedback

JANUARY 28, 2020

Given that video consumption is half as much time to consume than written text, 82% of people would prefer to watch a live video than to read a blog post. Stories can help you share useful tips and tutorials for people who feel like throwing out when it comes to reading long-form blog posts. Facebook live video.

Social Media 322

Social Media Customer Retention Strategy Video 322

InMoment XI

OCTOBER 17, 2023

In this blog, we’ve gathered a few of the top tips from our experts to help guide your refresh efforts. You’ll find them all below!

Customer Experience 370

Customer Experience Net Promoter Score Tips Effort Score 370

Customer Bliss

DECEMBER 16, 2020

Be sure to check out previous blog posts in which I share more advice from other C-Suite leaders about how to navigate these uncertain times. The beginning and the end of an exchange is where you can find your big opportunities. How do you end a chat? What does your packing slip in a delivery look like? leadershipinnovation Click To Tweet.

Leadership 305

Leadership Customer Experience Survey Tips 305

Steve DiGioia

FEBRUARY 7, 2022

appeared first on Steve DiGioia Customer Service Blog. Should we do nothing about these things too? Or, is it really that important? Your thoughts…. The post Is It Really That Important That I’m Wearing a Name Tag?

Guidelines 345

Guidelines Leadership Financial Course 345

InMoment XI

DECEMBER 7, 2022

In our recent blog , we discussed how you can improve your customer experience (CX) strategy in five simple steps. Customer experience often relates to the long-term relationship between customers and the companies they do business with.

Analysis 370

Analysis Customer Experience Call Center Experience Call Center 370

CX Accelerator

MARCH 14, 2019

Special Thanks To: Kaye Chapman Justin Robbins Nick Glimsdahl Rick Joslin Schulbert Koleka Sallie Drier Matt Salvetti KC Duggan Jonna Tuukkanen Jenny Dempsey Sue Duris Delanie Robertson Dennis Wakabayashi Melissa Lashyn Drew Smith Hope Edlebeck Jim Bass Jonathon McKay Miles Baltrusaitis Matt Beckwith Aprill Allen Adam Ward Tami Titheridge Trista Kempa (..)

Customer Experience 369

Customer Experience Customer Journeys ROI Guidelines 369

InMoment XI

AUGUST 15, 2022

If you’re a regular on the InMoment Blog, you’ll be familiar with our phrase, “design with the end in mind.” On the other end of the spectrum, it’s extremely disruptive to a customer when a product’s online and in-store price tags differ. Customers have come to expect seamless experiences—it’s key for brands to deliver on that expectation.

Retail 397

Retail Customer Experience Airlines Hotels 397

eglobalis

NOVEMBER 5, 2024

This book is more than just a resource; it is an invitation to rethink, reshape, and ultimately transform the way we approach leadership, customer experience, and innovation. For anyone passionate about growth and resilience in the face of change, Brian Solis ’s work is essential reading.

Leadership 391

Leadership Innovation Social Media Trends 391

Steve DiGioia

NOVEMBER 15, 2021

The post The Granny Food Thief Strikes Again appeared first on Steve DiGioia Customer Service Blog. The granny food thief strikes again! Does this fall under the heading of “WOW” customer service?

Hospitality 48

Hospitality Groups Customer Service Meeting 48

Steve DiGioia

OCTOBER 3, 2021

appeared first on Steve DiGioia Customer Service Blog. The moral of the story is…. Always “vacuum the carpets”. It never hurts to do a little more. The post Should We Expect WOW Service?

Customer Base 288

Customer Base Customer Service Training Brands 288

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Trends 227

Trends Innovation Customer Service Omni-Channel 227

Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. In this blog, we will cover some of the most common automated customer service examples that you could adopt to improve your team’s and agents’ efficiency and productivity. What is customer service automation?

Examples 209

Examples Customer Service Chatbots Knowledge Base 209

InMoment XI

FEBRUARY 16, 2024

In this blog post, we delve into the first pillar – Strongest Signals – and explore how InMoment’s Integrated CX leverages AI and expert services to collect and connect experience data from every touchpoint in the multi-channel customer journey, forming the foundation of a holistic understanding of customer experiences.

Multi-Channel 195

Multi-Channel Touchpoint Social Media Customer Voice 195

Customer Bliss

AUGUST 30, 2021

This blog post is excerpted and adapted from Would You Do That To Your Mother? . Revamp Your Employee Experience By Rethinking Your Hiring Methods. The Process of CX Hiring and Transformation at Volkswagen Group Australia. Why Good Customer Experience Starts With Your Internal Culture. Learn more about the book and find out where to order ».

Case Study 310

Case Study Hotels Travel Company 310

InMoment XI

JULY 18, 2022

In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). .

Feedback 369

Feedback Culture eBook Customers 369

Steve DiGioia

MAY 2, 2022

The post 5 Things Pro Wrestling Teach Us About Customer Service appeared first on Steve DiGioia Customer Service Blog. The post 5 Things Pro Wrestling Teach Us About Customer Service appeared first on Steve DiGioia Customer Service Blog. I just had to add that!

Customer Service 252

Customer Service Entertainment Sports Social Media 252