10 Ways the Best Call Centers Thrive in the New Normal
Uniphore
JUNE 10, 2021
Along the way, we learned a lot about the obstacles customers and agents face today. Here are 10 ways the best call centers are thriving in the new normal while others are struggling to survive. 25% Lack of self-service options. 13% High Call Volume. 13% My contact center is not in the cloud.
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