Comm100

APRIL 21, 2022

With this in mind, it becomes crucial to keep an eye on the latest credit union technology trends that will help them to improve credit union member engagement and experience. This blog will look at the top 4 credit union technology trends in 2022 and how each can help to satisfy the needs of current members, as well as future ones.

Trends 142

Trends Technology Chatbots Financial 142

Blake Morgan

JANUARY 20, 2022

Succeeding as a CX pro–no matter if you’re an executive or just starting your career–requires constantly learning and adapting to new research, trends, and technology. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. Adam Toporek . Bill Quiseng . Chip Bell . Dan Gingiss .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Totango

APRIL 18, 2023

The combination of people, experimentation, and intentional learning are essential for us to benefit from a smarter ecosystem and ensure we create something truly innovative to maximize impact—responsibly and safely. Looking at the opportunities ahead, this means we’re taking a “People + AI” approach. Register for the May 4th event here.

Innovation 101

Innovation Customer Success Customer Journeys System 101

CSM Magazine

MAY 26, 2024

How Baas Enables Fintech Innovation Banking has gone beyond traditional offline buildings and has become a part of our everyday online routine. Let’s examine how the BaaS model facilitates innovation in fintech. This digital jump has become possible due to the evolution of BaaS.

Banking 52

Banking Innovation Financial System 52

Clarivate

MARCH 27, 2024

At Ex Libris, we are committed to helping libraries harness innovative technologies, so they are better able to connect their communities with the vital information they seek. At Ex Libris, the use of AI technology is always done to solve the real challenges of real users, librarians and libraries.

Social Media 52

Social Media Resources Technology Study 52

Forrester's Customer Insights

JUNE 25, 2024

Forrester’s list of the top 10 emerging technologies for 2024 reflects the continued dominance of AI but also emphasizes the growing importance of security in our increasingly connected world. Get a deep dive on the top 10 list in this blog post.

Technology 64

Technology Connections Innovation Trends 64

NICE inContact

AUGUST 27, 2019

Customer experience is the name of the game today, with more brands competing based on customer experience (CX) as a key differentiator than price or product innovation. So, the importance of engaging customers and connecting with them emotionally can’t be overstated. 1) Be personal. 2) Be responsive. 5) Be channel-focused.

Connections 149

Connections Tips Social Media Multi-Channel 149

Experience Investigators by 360Connext

MARCH 15, 2018

Technology invades every part of our lives, both in good and possibly not-so-good ways. As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Click To Tweet.

Connections 160

Connections B2B Fashion Touchpoint 160

InMoment XI

MARCH 18, 2024

Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights. Unstructured Data Complexity: Technology struggled to process unstructured data effectively, leading to challenges in analysing qualitative feedback.

Multi-Channel 260

Multi-Channel Analysis Social Media Survey 260

ECXO

JUNE 23, 2024

Furthermore, implementing the right technology and tools is paramount for the success of your customer success team. Leverage technology. You can empower your customers by providing them with educational resources like how-to guides, tutorials, webinars, or blogs about your organization, products, or services.

Customer Centricity 344

Customer Centricity Culture Customer Journeys Customer Satisfaction 344

Optimove

MARCH 20, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: On March 20, at Optimove Connect, Pini Yakuel, CEO, introduced the position-less marketer. The post The Position-less Marketer Introduced by Pini Yakuel at Optimove Connect appeared first on Optimove.

Connections 52

Connections Marketing Multi-Channel Sports 52

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Conference 80

Conference Analytics Connections Tips 80

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. As each of these business functions reinvent themselves for a digital world, the impact of technologies like analytics, artificial intelligence and the Internet of Things will be felt across all of these processes.

Contact Center 120

Contact Center Connections Conference Case Study 120

Experience Investigators by 360Connext

FEBRUARY 18, 2015

We’ll have more to share from this later this week, but for now, we wanted to share an observation about innovation. Is innovation so forward-looking you can’t rely on customer feedback? Or should customer feedback be what drives everything, including innovation? Let us know in the comments below!

Innovation 110

Innovation Feedback Automotive Social Media 110

Upstream Works

JULY 16, 2021

It’s easy for contact centers to build a business case for adopting cloud technology – reasons ranging from meeting the needs of today’s customers to finding an economical path to modernizing the contact center. All of these examples are driven by technology that is always changing, improving and innovating.

Contact Center 78

Contact Center Innovation Self Service Customer Journeys 78

Clarivate

JUNE 29, 2022

In today’s knowledge economy, the intangible assets that stem from the innovation process account for a significant portion of a company’s value. We discussed this topic in our recent IP Forum and continue the conversation here as part of our ongoing blog series. How collaborating with the IP function can drive innovation.

Innovation 52

Innovation Leadership Strategy Culture 52

Calabrio

JUNE 29, 2020

I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running. At the onset of the pandemic, we immediately looked for ways to use technology to empower our global employees.

e-support 264

e-support Culture Innovation Employee Engagement 264

Upstream Works

MAY 4, 2021

We enhance Amazon Connect to provide a unified desktop, seamless integrations and management simplicity. We bring Amazon Connect voice and digital channels like email, chat, messaging, co-browse, and bots to one unified desktop. Connect multiple business and contact center applications, CRMs and data directly to the agent desktop.

Connections 78

Connections Engagement Contact Center Resources 78

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Experience Investigators by 360Connext

MARCH 31, 2015

As some of you who follow this blog may know, I took the CXI® magnifying glass with me to South By Southwest Interactive this month to scout for customer-focused themes within the latest tech trends. Location-based apps were another year’s IT technology. The technology itself becomes secondary to the purpose.

Technology 110

Technology Customer Experience Social Media Trends 110

Lumoa

JULY 17, 2023

Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. In order to meet these demands, you have to adopt and implement innovative technological solutions that cater to your client’s needs and preferences, ensuring a seamless and satisfying digital cx.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

Chadwick Martin Bailey

APRIL 17, 2020

If you’re wondering whether your company should be innovating during this pandemic, I ask you to consider the following: If you think your competition is continuing to innovate, then YES. And importantly, innovation can happen in a quarantined world. Kathy Ofsthun, VP Qualitative + Innovation.

Innovation 64

Innovation Roadmap Exercises Consumers 64

CSM Magazine

DECEMBER 21, 2021

Ross Daniels at Calabrio has a simple but effective checklist to humanise the customer experience using the latest tech innovations. In our last blog, we revealed how customers crave speed, convenience and emotional empathy when interacting with their favourite brands, a paradox that threatens the status quo of today’s contact centre.

Technology 59

Technology Self Service Average Handle Time Analytics 59

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Conference 52

Conference Analytics Connections Tips 52

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. Check out the full agenda (Note: Early bird pricing for Connect ends on September 1.)

Conference 52

Conference Analytics Connections Tips 52

Experience Investigators by 360Connext

FEBRUARY 23, 2015

Customers have a new voice in innovation. I had an opportunity to interview James Bell, Head of Consumer Affairs for General Motors , about how they gather feedback and use it to create new innovations. It’s encouraging to see such innovation and consideration for customers from such an established and important industry.

Innovation 110

Innovation Consumers Social Media Feedback 110

Vonage

OCTOBER 22, 2015

Which technologies really can improve customer service? Ten Critical Technologies to Transform Customer Engagement ’. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Customer Experience 3.0

Technology 120

Technology Customer Service Gamification Wireless 120

Lumoa

JANUARY 9, 2018

Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Much of the improvement has been driven by advancements in product innovation and digital technology. Many organizations are currently enamoured with the promise of technology and big data.

Customer Experience 354

Customer Experience Competitive Advantage Omni-Channel Culture 354

inmoment

JUNE 28, 2019

What do you think of when you hear “radical innovation?” When you look past the buzzwords, you’ll find an idea that is at the heart of technology—the idea that humans can create something that breaks the mold and changes the way we complete tasks in everyday life. . Because most companies are still talking about CX in a vacuum.

Employee Experience 40

Employee Experience Innovation Connections Customer Experience 40

Beyond Philosophy

FEBRUARY 20, 2020

To facilitate efficiency, Messina says that a significant advance in chatbot technology is allowing customers to use their language to describe the problem that they’re having or what they’re looking for and programming the chatbot to respond appropriately to their concerns. He says we tend to externalize technology.

Meeting 162

Meeting Innovation Social Media Chatbots 162

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Through a combination of innovative services and new technology, you’ll learn how credit unions can improve member experience with current and future members, as well their customer service reps too. Learn more.

Strategy 191

Strategy Omni-Channel e-support Financial 191

Clarivate

AUGUST 8, 2024

In this blog, we highlighted the seven data points that should form the backbone of a revenue-oriented IP strategy. Want to learn more about how Clarivate enriches global patent data to help organizations accelerate innovation? This helps identify emerging technologies, new players, threats, and investment opportunities.

Strategy 59

Strategy Innovation Analysis Trends 59

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. And yes, for those STEM professionals (Science-Technology-Engineering-Mathematics) reading this post, I can feel you shudder. Subscribe to my blog.

Customer Retention 70

Customer Retention B2C B2B Customer Success 70

Bizagi

OCTOBER 4, 2019

We firmly believe that for companies to survive and thrive in this digital age, they need to be more Agile, Connected and Engaging. “To To enable innovation and experimentation your organization must have agile technology implementations,” said Gustavo Gomez, Bizagi CEO. New Features to Help You Be More CONNECTED.

Innovation 67

Innovation User Experience Connections Culture 67

Michelli Experience

MAY 9, 2017

The challenge of customer experience excellence isn’t whether to improve products, people, process, or technology. The challenge is to identify which product, process or technology improvement will produce the greatest benefits for your core customer segments. The “big idea” of this blog is TRADEOFF.

Innovation 113

Innovation Customer Experience Social Media Loyalty 113

GlowTouch

JULY 12, 2021

This is one of the year’s fastest-growing technology trends. Smarter Travel Down the Road You already know that technology is getting smarter; artificial intelligence is consistently extending its reach, whether through facial recognition for mobile devices or one-touch banking with a simple fingerprint. Payment By Vehicle.

Entertainment 52

Entertainment Trends Technology Travel 52

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., By leveraging digital communication technologies, governments can improve the efficiency and transparency of their services and foster a more engaged and informed citizenry.

Government 203

Government Communication Self Service Chatbots 203