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Find and Eliminate Dirty Data That’s Lurking in Your Salesforce CRM System

GetFeedback

Salesforce’s customer relationship management (CRM) tool helps businesses support their customers in a powerful and efficient way by allowing them to combine big data with sophisticated customization. But how do you know if you have dirty data lurking in your CRM software? Shepherd your Salesforce CRM data.

CRM 250
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What does customer relationship *really* mean to you?

Alida

But few truly understand why those customers buy—why customers choose to have a relationship with companies to begin with. Business leaders need to step back and more clearly define what customer relationships mean to them. Let’s consider the metaphor of personal relationships. Not really.

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Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed

Comm100

Chatbots can simplify the payment process, helping customers pay for purchases through their preferred methods. CRM integrations. Connect the chatbot to your customer relationship management (CRM) system to keep track of customer queries and complaints. Social media integrations.

Chatbots 204
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Basic Research Builds B2C Business with Custom CRM Integration

NICE inContact

A custom-built integration between NICE inContact and the company’s Dynamics 365 CRM system has enabled Basic Research to track every sale and contact, across every customer touchpoint. Agents across the system instantly get screen pops of CRM information so that every customer receives speedy, personalized service.

B2C 139
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5 KPIs You Can Improve By Integrating Your Contact Center and CRM

NICE inContact

One powerful way is to integrate your customer relationship management (CRM) system and your contact center software. Your contact center softwareacts as your single source for customer interaction data across all your channels. Integrating also enables you to triage interactions or provide tiered levels of service.

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Four benefits to improving customer service by integrating your CRM and telephony system

Eptica

Date: Friday, October 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Four benefits to improving customer service by integrating your CRM and telephony system. You might also be interested in these posts: Self-service and its importance to greater customer satisfaction. 3 customer churn symptoms and cures.

CRM 117
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The Double Agents of CX: Who are they and what do they do?

ECXO

This involves not only training your team on customer success principles but also ensuring that every department within your company understands and prioritizes the customer’s success and satisfaction. Furthermore, implementing the right technology and tools is paramount for the success of your customer success team.