Optimove

JULY 21, 2021

The good news is that with advancements in technology, marketers are getting pretty close to solving the ultimate CRM challenge. It’s what enables the AI to map CRM journeys and the personalization-at-scale that comes along with it. It’s a problem that is impossible to solve manually, and that only gets worse as you scale.

CRM 98

CRM Multi-Channel Touchpoint Customer Journeys 98

BirdEye

NOVEMBER 22, 2024

However, online reputation management in Australia can be challenging, especially for multi-location businesses. This blog post is your guide for Australian businesses to streamline their online reputation management. Ensure that your reputation management tools integrate with your CRM so every customer gets a review request.

Multi-Channel 52

Multi-Channel Management Social Media How To 52

Optimove

JANUARY 27, 2022

Last year, when we first introduced the annual Heptagon Awards for CRM Excellence, we got lots of great feedback from clients, not only those who won. And what these thousands and thousands of words revealed to us is why we love CRM Marketing so much and why we love working with our clients and partners as much as we do.

CRM 52

CRM Marketing Omni-Channel Multi-Channel 52

Optimove

SEPTEMBER 14, 2021

When it comes to CRM marketing, finding the perfect message-audience fit can make a marketer’s day. Or, in more direct words: how we’re doing exactly what we preach – using our own product and ideas to scale CRM Marketing personalization in a way that increases engagement (and revenue from existing customers).

CRM 52

CRM Marketing Multi-Channel Communication 52

Optimove

JULY 11, 2019

In the first blog post in our “CRM Contribution Metric” series, we discussed the need to understand and measure the value your CRM brings your organization and shared research that makes sense of these numbers and the variables they are based on. Number of Channels. Number of Channels. Number of Target Groups.

CRM 70

CRM Metrics Multi-Channel Groups 70

Peter Lavers

AUGUST 2, 2016

This series of blogs is based on the early results of research undertaken by Peter Lavers on customer centricity. Respondents are asked how well each statement describes their business, and the 4th most agreed with statement is : “My company hasn’t mapped the multi-channel customer. Blame cultures from one channel to another.

Multi-Channel 40

Multi-Channel Customer Centricity CEM B2C 40

Retently

AUGUST 5, 2024

Integrating NPS into their CRM or incorporating CSAT into their helpdesk system helps them streamline operations and save costs. SMBs benefit from multi-channel survey distribution, supporting email, in-app, and link surveys, which ensures comprehensive feedback collection. It integrates with platforms like Intercom and Slack.

NPS 78

NPS B2B Software Net Promoter Score 78

Optimove

DECEMBER 16, 2021

We leverage AI to autonomously surface valuable customer segments, orchestrate self-optimizing CRM journeys, and accurately deliver the marketing interaction of the highest impact – to the right customers, at the right time, and through the right channel. and send an average number of over 800 weekly campaigns (with some over 2,000).

CRM 52

CRM Multi-Channel Customer Journeys Sports 52

Optimove

AUGUST 7, 2024

Marketers can now deliver dynamic, relevant messages and offers through coordinated gamification and CRM campaigns. Optimove was the first CRM Marketing Platform to natively embed AI with the ability to predict customer migrations between lifecycle stages in 2012 and with OptiBot , starting in 2016.

Gamification 69

Gamification Sports Multi-Channel CRM 69

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Self Service 195

Self Service Customer Journeys Feedback Multi-Channel 195

Optimove

NOVEMBER 4, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Position-less marketing empowers marketers to break free from rigid roles to reach their full potential. The CRM Marketer Evolution’s Curve Guide Download Now >> What Is a Position-less Marketer? There is a better way.

Marketing 59

Marketing Multi-Channel CRM Customer Centricity 59

GetFeedback

APRIL 17, 2019

If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient. If you support only one or two channels (say, phone and email), you can use Live Chat to start working with customers through a chat on your website.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

NobelBiz

OCTOBER 8, 2024

Be Multi-Modal in Follow-Ups In an age where consumers have multiple communication preferences, employing a multi-modal approach to follow-ups is essential. Strategies for Multi-Modal Follow-Ups: Email: Use targeted email campaigns to provide more detailed information about your offerings.

Sales 52

Sales Strategy Multi-Channel Call Center 52

NobelBiz

NOVEMBER 5, 2024

Lack of True Omni-Channel Experiences Customers today use multiple channels to interact with brands, often switching between them based on convenience and preference. Unfortunately, most contact centers still operate on a multi-channel model, where each channel operates independently.

Omni-Channel 52

Omni-Channel Contact Center Multi-Channel Knowledge Base 52

Optimove

JANUARY 27, 2022

Last year, when we first introduced the annual Heptagon Awards for CRM Excellence, we got lots of great feedback from clients, not only those who won. And what these thousands and thousands of words revealed to us is why we love CRM Marketing so much and why we love working with our clients and partners as much as we do.

CRM 40

CRM Marketing Omni-Channel Multi-Channel 40

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. So, your CX strategy needs to ensure your customer journey is smooth, with as few touchpoints and channel switches as possible. Clearly, people prefer minimal interactions, even with brands they love.

Strategy 195

Strategy Customer Experience How To Multi-Channel 195

Optimove

JULY 21, 2021

The good news is that with advancements in technology, marketers are getting pretty close to solving the ultimate CRM challenge. It’s what enables the AI to map CRM journeys and the personalization-at-scale that comes along with it. It’s a problem that is impossible to solve manually, and that only gets worse as you scale.

CRM 52

CRM Multi-Channel Touchpoint Customer Journeys 52

Optimove

APRIL 8, 2021

By combining Optimove’s multichannel orchestration engine with Attentive’s (an Optimove partner) channel growth and mobile messaging capabilities – you’ll grow your customer base, gather valuable information about them, and deliver the optimal message to each customer every time. But that’s only the beginning.

CRM 52

CRM Multi-Channel Touchpoint Brands 52

Optimove

JANUARY 27, 2021

Optimove, the gaming industry’s leading CRM Marketing Hub, is proud to announce has partnered with SKS365, a leading multi-licensed international bookmaker and gaming operator. This strategic investment in CRM is a significant part of an enterprise-wide digital transformation SKS365 is undergoing.

CRM 40

CRM Marketing Sports Multi-Channel 40

Optimove

JANUARY 27, 2021

Optimove, the gaming industry’s leading CRM Marketing Hub, is proud to announce has partnered with SKS365, a leading multi-licensed international bookmaker and gaming operator. This strategic investment in CRM is a significant part of an enterprise-wide digital transformation SKS365 is undergoing.

CRM 40

CRM Marketing Sports Multi-Channel 40

Optimove

FEBRUARY 22, 2024

Terminal X , Israel’s pioneering multi-brand e-commerce platform fashion site, partnered with Optimove to enhance customer segmentation and personalization. The retailer needed a Multi-Channel Marketing Hub (MMH) to improve email automation and deliver more relevant messages to customers.

Sales 69

Sales Multi-Channel Fashion eBook 69

Comm100

MAY 11, 2020

Here’s a helpful blog on what omnichannel customer engagement really means ). But this doesn’t only mean they want to connect with you via digital channels. It means that when they do reach out, they don’t think in channels. They simply want to use the channel that is most convenient to them at that moment. The wrap-up.

Omni-Channel 147

Omni-Channel Multi-Channel Knowledge Base Chatbots 147

NICE inContact

AUGUST 27, 2019

Using first names is a first step, but good CRM data gives agents multiple opportunities to connect with customers based on their previous brand interactions. Agents can also provide better customer service simply because they know the customer’s preferred channel, previous purchases and interactions. 5) Be channel-focused.

Connections 149

Connections Tips Social Media Multi-Channel 149

ShepHyken

NOVEMBER 29, 2019

CRM tools are increasingly incorporating social media into their customer support modules. Message bots to enable round-the-clock, multi-purpose customer service. Apart from personalized suggestions, predictive analytics tools like TIBCO Spotfire and Microsoft Azure ML studio use personalization for marketing on multiple channels. .

Technology 139

Technology Customer Experience Social Media Multi-Channel 139

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 59

Gamification Multi-Channel Sports CRM 59

BirdEye

AUGUST 6, 2024

This blog post offers a comprehensive comparison between Birdeye and Chatmeter. Overview of Birdeye and Chatmeter About Birdeye Birdeye is the leading AI-powered reputation and social media management platform for multi-location businesses. Companies that prioritize customer experience across multiple digital channels.

Comparison 59

Comparison Multi-Channel Management Social Media 59

BirdEye

OCTOBER 10, 2024

This is even more critical for multi-location enterprises, which handle hundreds of customers across numerous locations daily. This blog post will help you master enterprise reputation management and grow your multi-location brand. The more customers and locations you have, the more complicated the process becomes.

Strategy 52

Strategy Multi-Channel Management Social Media 52

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Optimove

SEPTEMBER 16, 2024

Focus on cross-channel marketing to reach diverse audiences. Personalization and CRM Best Practices European lotteries excel in using customer data to offer personalized experiences. By leveraging CRM systems, they create targeted promotions, personalized offers, and reward programs that are tailored to individual player preferences.

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

NobelBiz

JULY 9, 2024

These inquiries can come through various channels like phone calls, emails, or online forms. Advanced Contact Center Technology Utilizing advanced technology, such as automated dialers, CRM systems, and analytics software, helps in streamlining operations and improving efficiency. Which One to Choose?

Call Center 52

Call Center Multi-Channel Contact Center Social Media 52

Comm100

MAY 11, 2020

Here’s a helpful blog on what omnichannel customer engagement really means ). But this doesn’t only mean they want to connect with you via digital channels. It means that when they do reach out, they don’t think in channels. They simply want to use the channel that is most convenient to them at that moment. The wrap-up .

Omni-Channel 130

Omni-Channel Multi-Channel Knowledge Base Chatbots 130

BirdEye

AUGUST 9, 2024

In this blog, we’ll explore the key features that set Birdeye apart from Reputation.com and why it’s the preferred option for many customers. Social : All-in-one social media management platform for multi-location businesses to create, schedule, post, and share content.

Comparison 59

Comparison Social Media Multi-Channel Survey 59

Optimove

AUGUST 15, 2024

This reinforced our ability to drive efficiency for cross-channel marketers both in their day-to-day work (Process and Workflow) and their overall business (Organizational Improvement). Optimove’s focus on decisioning and data management positions us well for organizations seeking to integrate their CRM and email marketing needs.

Marketing 64

Marketing Multi-Channel Effort Score Innovation 64

SmartMessage Blog

JANUARY 21, 2024

These platforms integrate various functionalities for a wide array of functionalities, including email marketing, social media management, customer relationship management (CRM), analytics, and much more. What is a Marketing Channel? Mobile messaging channels are highly effective in both marketing channels and platform strategies.

Omni-Channel 59

Omni-Channel Multi-Channel Social Media Analytics 59

GetFeedback

APRIL 25, 2019

When they have issues they don’t just send emails or call anymore, they also use social media, your app and even live chat and they expect consistent support across these channels. Which is why most businesses today use multi-channel customer service to interact with their customers across different channels.

Customer Service 186

Customer Service Multi-Channel Net Promoter Score Omni-Channel 186

NICE inContact

AUGUST 2, 2019

The fact that live chat is a real-time engagement channel makes this possible. Key takeaway: Live chat delivers a service that customers want and helps agents work more efficiently at a lower cost than other channels. Key takeaway: It’s vital to be available on channels your customers use. 4) Powerful CRM.

Technology 229

Technology Customer Service Omni-Channel Self Service 229