Employee Engagement: An Essential Ingredient for Business Success
InMoment XI
JANUARY 20, 2009
There is a direct connection between employee engagement and customer engagement, otherwise known as "The Spillover Effect�.
Blog Customer Engagement Employee Engagement 
Employee Engagement: An Essential Ingredient for Business Success
InMoment XI
JANUARY 20, 2009
There is a direct connection between employee engagement and customer engagement, otherwise known as "The Spillover Effectâ€.
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Employee Engagement: An Essential Ingredient for Business Success
InMoment XI
JANUARY 20, 2009
There is a direct connection between employee engagement and customer engagement, otherwise known as "The Spillover Effectâ€.
15 Ways To Rock Customer Experience in 2015
Experience Investigators by 360Connext
DECEMBER 17, 2014
There are places in the customer journey you know aren’t working. Bookmark this blog and subscribe to the Crack The Customer Code podcast ! 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Tackle those trickiest touchpoints in 2015. Keep learning!
5 Ways to Instill Customer Focused Values Throughout your Organization
Experience Investigators by 360Connext
OCTOBER 6, 2014
How can you get your organization to deliver an exceptional customer experience? Happy Customer Experience Day! This post is part of the Customer Experience Professionals Association’s 2014 Blog Carnival. It is part of a broader celebration of Customer Experience Day. .
Customer Focused 
275
275 What Does It Take To Be A Customer Focused Organization?
Experience Investigators by 360Connext
OCTOBER 20, 2014
Trying to manage the outcome from humans is vexing, whether they are employees or customers. When we speak of employee engagement and happy workplaces, we often leave out the customer. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.
Customer Focused 289
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10 Ways Customer Experience Rocks Your World
Experience Investigators by 360Connext
OCTOBER 6, 2014
It’s easy to produce a web site or ordering form or blog post without truly considering how it fits into your customer’s world. Being mindful about what will actually work FOR YOUR CUSTOMER and not just what works is where great experience is delivered. Click to Tweet this!). Mindful design matters.
3 Rules for Investing in Good Relationships with Customers
Experience Investigators by 360Connext
NOVEMBER 26, 2014
I recently sent a letter to the CXI® Club listing some things I’m thankful for this year, but I wanted to be sure this part was not exclusive to people on our mailing list: I’m very thankful for you, reading this [letter] and our blogs each week. You can read the rest of the letter here.).
Banking 286
286 
How Employees Own the Customer Experience with Workplace Book Clubs
Experience Investigators by 360Connext
NOVEMBER 5, 2014
Reading all sorts of books could open your employees up to new possibilities around how to deliver a great customer experience, how to empathize with people in difficult situations, and how to innovate for the next wave of what you deliver. Maybe instead of books you recommend articles or blogs to discuss.
Innovative Customer Service Ideas: Making The Most of Micro
Experience Investigators by 360Connext
DECEMBER 3, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Innovation 232
232 
No Longer a Buzzword: Customers Redefine Transparency
Experience Investigators by 360Connext
NOVEMBER 17, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Social Media 282
282 
Business Podcast: It’s Time to Crack The Customer Code!
Experience Investigators by 360Connext
DECEMBER 5, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Social Media 244
244 
The Value of Customer Experience
Experience Investigators by 360Connext
OCTOBER 2, 2014
This post is part of the Customer Experience Professionals Association’s 2013 Blog Carnival “Celebrating Customer Experience.” ” It is part of a broader celebration of Customer Experience Day. . Blog Customer Experience Featured business growth CX Day CXPA linkedin'
Confronting Your Customer Engagement Strategy Challenges
Experience Investigators by 360Connext
FEBRUARY 5, 2015
Customer engagement. Finding and keeping employees. I find the operational “challenge” of customer engagement particularly telling. Companies worry that employees don’t engage with customers, or don’t engage properly and effectively.
Do Customers See Themselves in Your Brand Identity?
Experience Investigators by 360Connext
NOVEMBER 12, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Brands 259
259 
3 Reasons I Love Ann Handley – and Her Book!
Experience Investigators by 360Connext
OCTOBER 15, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Social Media 275
275 
50+ Customer Engagement Statistics for 2020
ProProfs Chat
JANUARY 30, 2020
And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further. In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers.
What New Omnichannel Trends Really Mean for Customers
Experience Investigators by 360Connext
NOVEMBER 6, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Omni-Channel 258
258 Love Your Customers, Love Your Profession!
Experience Investigators by 360Connext
OCTOBER 9, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Social Media 279
279 
What IS a Customer Touchpoint?
Experience Investigators by 360Connext
OCTOBER 22, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Touchpoint 302
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3 Last-Minute Ways to Blast Off the New Business Year
Experience Investigators by 360Connext
DECEMBER 31, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Entertainment 247
247 
5 Key Questions for Designing Your Ideal Customer Experience
Experience Investigators by 360Connext
OCTOBER 13, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
5 Blogging Tips to Fuel Up Your Content Machine
Experience Investigators by 360Connext
MARCH 11, 2015
Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too. One particularly pertinent commenter requested a “part 2″ to a blog.
Tips 110
110 
Execs Still Don’t Get Customer Experience
Experience Investigators by 360Connext
SEPTEMBER 29, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]
Lumoa
FEBRUARY 6, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Companies do marketing, sales and CRM – the customer does the experience! Read the full answers here below.
New Report Reveals How to Build Customer Confidence in 2015
Experience Investigators by 360Connext
NOVEMBER 13, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
How Customer Satisfaction Surveys Yield Bogus Results
Experience Investigators by 360Connext
DECEMBER 10, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
6 Ways to Keep it Real for Everyone: Diversity In Experience Planning
Experience Investigators by 360Connext
OCTOBER 16, 2014
Target has customers who have children who have Down syndrome, and some of them blogged about how happy they were to see their families represented. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Blog Customer Experience Featured Entrepreneurship linkedin'
Social Media 259
259 How Micromapping Can Save Your Business
Experience Investigators by 360Connext
SEPTEMBER 24, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
3 Ways You Forget How To Better Your Business
Experience Investigators by 360Connext
NOVEMBER 3, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
How To 271
271 
5 Keys for Multi-Channel Customer Support
Experience Investigators by 360Connext
SEPTEMBER 18, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Multi-Channel 268
268 
Metrics Killed the Customer Experience Star
Experience Investigators by 360Connext
SEPTEMBER 17, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Metrics 252
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CXNext Live: Good Employee Engagement = Good Customer Experience
Bold360
JANUARY 22, 2020
Many companies over-index on investing in customer experience (CX) compared to EX. Of course you want the customer experience to the best it can be. But focusing on better employee engagement can in turn lead to better customer engagement. And yes, we’re talking all employees.
3 Inspired Ways to Increase Customer Value
Experience Investigators by 360Connext
DECEMBER 15, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Loyalty Programs 268
268 
5 Customer Convenience Considerations (Before you Change Anything!)
Experience Investigators by 360Connext
SEPTEMBER 15, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Ecommerce 282
282 
7 Ways to Mystery Shop your B2B Experience
Experience Investigators by 360Connext
NOVEMBER 10, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
B2B 271
271 Is Your Company Mission Designed for Success or Failure?
Experience Investigators by 360Connext
SEPTEMBER 11, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Company 231
231 Slippery Customer Service Issues Put Companies on Thin Ice
Experience Investigators by 360Connext
NOVEMBER 19, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Customer Service 257
257 5 Customer Experience Fails that Make Entrepreneurs Suffer
Experience Investigators by 360Connext
DECEMBER 11, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
30 Top CX Thought Leader Blogs To Follow
Blake Morgan
JANUARY 20, 2022
These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. Donna is an author, speaker and customer onboarding strategist.
Case Study 96
96 Who’s Improving the REAL Experience of Healthcare Customers?
Experience Investigators by 360Connext
DECEMBER 4, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Healthcare 234
234 Job Satisfaction Surveys: 2 Templates for You to Use
GetFeedback
MARCH 22, 2019
But before we dig into the two most popular surveys related to job satisfaction, let’s take a look at the current state of employee satisfaction, the benefits of satisfied team members, and the and the influence that job satisfaction has on employee engagement. employees are still unsatisfied with their jobs. In the U.K.,
Survey 186
186 Do You Harness the Power of Habit in Your Marketing Yet?
Beyond Philosophy
NOVEMBER 11, 2014
With nearly half of every decision decided by habits, the real question is how much longer can you afford to ignore the power of habits in your marketing efforts?
Redefining Customer and Employee Engagement During COVID-19: How Chatbots Can Help
Bold360
MARCH 26, 2020
Effective response in a crisis requires that companies deploy operational agility in delivering customer engagement and support. Put simply, you’ll need the capacity to adjust your customer experience strategy and planning in order to dynamically address evolving customer and employee needs.
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