How Modern Support Impacts Customer Satisfaction
GetFeedback
MAY 17, 2018
When live chat agents handle 310 chats a month, 85% satisfaction rating. But reduce their workload to 50 chats a month and customer satisfaction jumps up significantly to 96%. Hire more staff to accommodate the influx of tickets, and measure Customer Effort Score (CES) to identify the sources of friction. Read the guide.
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