C3Centricity

JANUARY 10, 2025

Here at C3Centricity, we publish books ( Winning Customer Centricity, The Winning Secrets Series ), articles, online courses and one of the most popular CPG blogs on customer centricity. This is quite tough for a blog that has been running for over 13 years and highlights the quality of the content we share each month.

Consumers 156

Consumers Customer Centricity Competitive Advantage Sports 156

Lumoa

MARCH 10, 2022

Using customer feedback in marketing can give you a huge edge on competitors. But if you’re not putting that customer feedback to work in your marketing, you’re missing out on a huge opportunity.   But if you’re not putting that customer feedback to work in your marketing, you’re missing out on a huge opportunity.  

Feedback 221

Feedback Marketing Social Media Effort Score 221

Lumoa

APRIL 4, 2023

A customer engagement strategy is vital to increasing customer loyalty and driving revenue. In this article, we’ll share five components of a customer engagement strategy. First, let’s talk about what a customer engagement strategy is and how it benefits your company. In This Article: What Is a Customer Engagement Strategy?

Customer Engagement 195

Customer Engagement Engagement Strategy Omni-Channel 195

eglobalis

FEBRUARY 3, 2025

By adopting similar AI-powered customer data platforms (CDPs), your company can segment B2B audiences and deliver personalized marketing messages, enhancing customer retention and satisfaction. CRM, ERP, and marketing platforms) to create a 360-degree view of the customer.

B2B 304

B2B Customer Journeys Customer Experience Chatbots 304

GetFeedback

JANUARY 28, 2020

It’s no doubt that you are using social media to engage with your customers. Customer retention is the process of engaging existing customers to continue doing business with you and stop switching to your competitor. Social media releases new features and technologies that allow marketers to engage and retain customers easily.

Social Media 322

Social Media Customer Retention Strategy Video 322

Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Companies do marketing, sales and CRM – the customer does the experience! Read the full answers here below.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

ECXO

JUNE 23, 2024

It also provides invaluable insights into customer behavior and feedback, which can inform product development, marketing strategies, and overall business decisions. This dual focus helps in aligning the product with market needs, ultimately driving sustainable growth. Educate your customers. Upselling and cross-selling.

Customer Centricity 358

Customer Centricity Culture Customer Journeys Customer Satisfaction 358

eglobalis

JANUARY 20, 2025

The article was originally posted on Eglobalis.com/blog. You can find it here: Introduction B2B loyalty conjointly with adoption are the cornerstone of sustainable growth in an increasingly competitive global market. Proactive engagement fosters trust, enabling companies to deepen their relationships with clients.

B2B 335

B2B Loyalty Loyalty Programs Innovation 335

GetFeedback

AUGUST 30, 2019

We will cover: Engaging an audience. How to use surveys to engage your audience. There are a variety of ways that you can use a survey to engage your audience. Quizzes work brilliantly for social media marketing. They then keep those users there and get them engaged with the brand. Qualifying leads. Conclusion.

Survey 276

Survey How To Customer Satisfaction Entertainment 276

Lumoa

APRIL 24, 2018

blog linkedin twitter Why? "I blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? Sue Duris Customer Experience and Digital Marketing Consultant. blog linkedin twitter Why? Include NPS with CSAT, CES, FCR, employee engagement, emotion, etc.

System 317

System Effort Score NPS Net Promoter Score 317

QuestionPro Audience

JULY 11, 2017

They certainly work in market research, specifically when it comes to designing online survey questionnaires. We touched base on this topic on a previous blog. As stated in a previous blog, empathy is significant. Companies should make surveys fun and engaging, regardless of the topic. Click To Tweet.

Survey 344

Survey Study Data Culture 344

GetFeedback

FEBRUARY 15, 2019

Companies frequently designate customer experience (CX) as the most exciting opportunity for their business, according to the Digital Marketing Trends Report. Customer experience strategies will result in nothing without engaged and invested employees. In her free time, you’ll find her writing for her blog.

Strategy 322

Strategy Customer Experience Net Promoter Score Social Media 322

InMoment XI

MAY 18, 2022

For our post-opportunity listening post, we’ve found that interviews are the most effective way to engage buyers. Here’s what we’re doing and why we think it is successful. Building Human Connections. And the intelligence we glean from these “buyer interviews” is impactful across teams.

B2B 370

B2B Company Roadmap Sales 370

Beyond Philosophy

MAY 11, 2023

In the past five years, we have talked about the Cleveland Browns, a struggling team in the NFL, several times but we haven’t discussed customer engagement once. So, to remedy that, today we will focus on what customer engagement is and what you can do to promote more of it in your experiences. This first one is from HubSpot.

Customer Engagement 157

Customer Engagement Engagement Social Media Measurement 157

InMoment XI

JANUARY 9, 2024

In competitive B2B markets, where products and services may be similar, customer experience becomes a key differentiator. When customers are satisfied and engaged, they are more likely to make repeat purchases, upgrade services, enter into partnerships with your company, and explore additional offerings over time. Access 1/3/2024.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. While “loyalty” is generally a term associated with marketing, organizational behavior and employee development are not.

Customer Experience 397

Customer Experience Loyalty Course Advertising 397

CX Accelerator

JUNE 8, 2020

The response was so good that it begged to be a blog post. Here’s a good format for these calls from ,, Sue Duris , Director of Marketing and Customer Experience at M4 Communications, Inc: “My #1 way to listen to the voice of customer (VOC) is by phoning a customer and chatting for 15 minutes. Back To CX Accelerator Blog

Survey 345

Survey Social Media Contact Center Call Recording 345

GetFeedback

NOVEMBER 20, 2019

So what better place to engage your customers? Social media is made for engagement, for sharing, for talking and commenting. Post a link to a survey on social sites and blogs. Using a Facebook post auto-reply bot leverages your customers that are already engaged with your brand. That, or they feel quite the opposite.

Social Media 284

Social Media Feedback Chatbots Survey 284

Blueshift

APRIL 16, 2024

History has shown that when interest rates drop, it sets off a chain reaction in the market. In today’s digital world, the key to successful digital engagement hinges on harnessing the power of customer data. Consumers rush to secure mortgages, explore refinancing options, and seek alternative financial products.

Engagement 115

Engagement Financial Consumers System 115

InMoment XI

JULY 18, 2022

In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). . 5: Leveraging Customer Feedback in Marketing.

Feedback 369

Feedback Culture eBook Customers 369

C3Centricity

FEBRUARY 13, 2024

This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market. The Value of Continuous Improvement Continuous improvement is not just a strategy; it’s a mindset that drives business growth and success.

Customer Insights 296

Customer Insights Feedback Social Media Culture 296

InMoment XI

NOVEMBER 16, 2021

In this blog, I’m going to focus on one question that continues to come up in conversations with CX practitioners and data analysts and my answer may surprise you. If you fear response bias, you should do a response bias study, but that’s a topic for another blog post. Is the Subject Line of the Email Engaging to the Customer?

Survey 370

Survey Automotive Comparison Hotels 370

C3Centricity

DECEMBER 31, 2018

This is quite tough for a blog that has been running for almost eight years and highlights the quality of the content we share with you! Is it Time to Do Away with Market Research Departments? . It also shares ten steps to reinventing and upgrading your market research department. If not, then please let us know in the comments.

Brands 293

Brands Strategy Customer Journeys Infographics 293

eglobalis

OCTOBER 14, 2024

This approach is flawed because each company faces different customer challenges based on its industry, market, and operational structure. This individualized approach helps learners engage more deeply and apply what they’ve learned to real-world problems.

Customer Experience 366

Customer Experience Customer Journeys Case Study Innovation 366

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

Marketing 111

Marketing Social Media Advertising Tips 111

GetFeedback

APRIL 11, 2019

Customer segmentation is the practice of creating separate target customer groups in order to provide customers with personalized content, website, user experiences, and other marketing techniques. Finally, customer segmentation is the first step in developing marketing and advertising campaigns that target specific customer groups.

How To 239

How To Advertising Groups Social Media 239

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Customer Engagement Customer engagement is a term used to refer to customer interactions with a company, product, or service. Employee Engagement: Employees are aligned with the goals of the organization.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Optimove

OCTOBER 5, 2023

As Halloween looms closer, there are some chilling challenges lurking that can send shivers down the spines of marketers — but fear not – there are solutions as well. Many were uncovered in our 2023 Marketer’s survey that are below. Respondents included 221 executives at companies, and included CEOs, CMOs, and SVPs of marketing. Others

Marketing 119

Marketing B2C Survey Loyalty 119

Vonage

APRIL 25, 2019

Social media teams – both marketing and customer service – often sit by themselves in organizations, likely because management doesn’t quite know what to do with them. Integrating with the core business ensures that the social media team is engaged with other business units to share and act upon customer feedback.

Social Media 321

Social Media Rewards Programs Feedback Call Center 321

InMoment XI

NOVEMBER 30, 2023

Doing this allows you to cultivate a strong and recognizable presence in the market. Engage with Your Audience: Build strong relationships with your audience through active engagement. Brand reputation management is a multifaceted discipline that involves strategic planning, continuous monitoring, and proactive engagement.

Brands 284

Brands Management Multi-Channel Social Media 284

Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. The chatbox should also be inviting enough to compel the consumer to engage.

Government 243

Government CRM eBook Software 243

GetFeedback

NOVEMBER 7, 2019

Constant online interaction and social media engagement has piqued our need for visual stimulation and trained us to assimilate more imagery than ever before. A 2018 study by Marketing Dive showed that 75% of Gen Z shoppers (those between the ages of 18 and 25) turn to eCommerce to make most purchases. Try us out for free today.

Ecommerce 249

Ecommerce Social Media Competitive Advantage Study 249

AWS Machine Learning

MAY 21, 2024

These include new tools for newsroom journalists, ways to increase audience engagement, and a new way to ensure advertisers can confidently assess the brand safety of our content. This blog post outlines various use cases where we’re using generative AI to address digital publishing challenges.

Engagement 138

Engagement Advertising Guidelines Effort Score 138

Blueshift

NOVEMBER 4, 2024

AI has transformed how e-commerce brands approach retail marketing by making personalization, customer segmentation, and real-time engagement easier than ever before. As online shoppers increasingly expect tailored experiences, the role of AI in marketing becomes critical to delivering unique interactions at scale.

Retail 88

Retail Marketing Chatbots Sales 88

GetFeedback

JUNE 12, 2019

I’ve lost count of the number of meetings that I’ve had with copywriters, marketers, and designers where the terms customer experience (CX) , user experience (UX) and user interface (UI) have been used in an interchangeable manner. Customer experience is important because it determines whether your organization succeeds or fails.

User Experience 329

User Experience Customer Experience Customers Interaction 329

GetFeedback

APRIL 18, 2019

Nathan Michel, head of the marketing department at Resumes Expert was quoted recently: “Without customer support infrastructure, no business can survive in the 21 st century–make sure to plan your customer servicing efforts well in advance.” Make it easy for people to reach out to you and you will see healthy engagement rates as a result.

Customer Experience 274

Customer Experience How To Omni-Channel Customer Centricity 274

Blueshift

OCTOBER 2, 2024

This blog will explore how adapting LLMs using customer behavior insights can elevate engagement, boost satisfaction, and drive growth. By harnessing the power of interaction data, companies can create more tailored, meaningful experiences that resonate with their audience.

Interaction 111

Interaction Engagement Data Customer Engagement 111