InMoment XI

NOVEMBER 14, 2024

Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Multi-Platform Coverage Online conversations happen across multiple platforms.

Tools 195

Tools Social Media Customer Experience Analysis 195

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

BirdEye

SEPTEMBER 18, 2024

Customer engagement: Google Maps allows customers to leave reviews, ask questions, and share their experiences with your business. You can build trust and reputation by actively engaging with customers through Google Maps. Offer training sessions, provide documentation, and establish a support channel to address questions or issues.

Engagement 105

Engagement e-support Multi-Channel Video 105

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Human engagement is still a vital aspect of customer service and support.

Software 201

Software Chatbots Customer Service Knowledge Base 201

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

Avaya

MARCH 24, 2017

Looking back five years ago, 92% of organizations were already working to integrate multiple interaction channels —call it multi-channel, omnichannel, digital transformation—to deliver more consistent, contextualized experiences. The post Call it what you will: Multi-channel, Omnichannel—It isn’t about the Contact Center!

Multi-Channel 53

Multi-Channel Contact Center Omni-Channel Customer Journeys 53

BirdEye

MARCH 20, 2024

Improving engagement, gaining followers, and increasing conversion rate on Instagram is a growing priority for many businesses. Our research also shows that 79% of multi-location businesses post social media content centrally and manage content creation, scheduling, and publishing from the corporate offices.

Engagement 64

Engagement Social Media Multi-Channel Video 64

BirdEye

NOVEMBER 11, 2024

The local business marketing strategy it adopted: Transformed pub experience for home consumption Created an innovative delivery solution Built community connection Prioritised social media engagement Developed unique product packaging Created shareable content Why does it rank as a successful UK local business online marketing example?

Examples 52

Examples Social Media Multi-Channel Marketing 52

Kustomer

OCTOBER 28, 2022

In this blog post, we share three ideas and concepts that will help you with modernizing customer engagement and transform your CX organization from a cost center into a profit center. This is where the concept of “customer centricity” was born , which is at the core of an omnichannel approach to modernizing customer engagement.

Customer Engagement 93

Customer Engagement Engagement Omni-Channel Customer Centricity 93

BirdEye

SEPTEMBER 9, 2024

A well-crafted YouTube channel can help your business improve brand awareness, reach a larger audience, and generate higher traffic to your website. Your team must know how to promote your YouTube channel to truly harness the power of the platform. That is why we have put together a complete guide to promoting your YouTube channel.

Tips 105

Tips Social Media Multi-Channel Video 105

BirdEye

AUGUST 6, 2024

This blog post offers a comprehensive comparison between Birdeye and Chatmeter. Overview of Birdeye and Chatmeter About Birdeye Birdeye is the leading AI-powered reputation and social media management platform for multi-location businesses. But which one is the right fit for your unique needs?

Comparison 59

Comparison Multi-Channel Management Social Media 59

Optimove

NOVEMBER 13, 2024

Optimove’s latest Insights Report analyzes over two million e-commerce transactions from the 2023 holiday season, revealing actionable data for brands aiming to optimize acquisition and engagement during high-traffic sales events.

Report 52

Report Multi-Channel Analysis Brands 52

ShepHyken

NOVEMBER 29, 2019

It’s natural for emotions, then, to be a natural part of customer engagement and experience. . The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. So, what part does technology play in this?

Technology 139

Technology Customer Experience Social Media Multi-Channel 139

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics.

Gamification 52

Gamification Multi-Channel Sports Measurement 52

Comm100

MAY 11, 2020

And it’s no different with the evolution of omnichannel customer engagement. Here’s a helpful blog on what omnichannel customer engagement really means ). But this doesn’t only mean they want to connect with you via digital channels. It means that when they do reach out, they don’t think in channels. The wrap-up.

Omni-Channel 147

Omni-Channel Multi-Channel Knowledge Base Chatbots 147

BirdEye

OCTOBER 10, 2024

This is even more critical for multi-location enterprises, which handle hundreds of customers across numerous locations daily. This blog post will help you master enterprise reputation management and grow your multi-location brand. The more customers and locations you have, the more complicated the process becomes.

Strategy 52

Strategy Multi-Channel Management Social Media 52

BirdEye

NOVEMBER 22, 2024

AI auto-generates optimized descriptions, schedules social posts, and updates channel pricing. Automated follow-ups maintain engagement while agents handle high-value interactions. AI tailors property descriptions for Zillow, Facebook, email campaigns, and blog posts.

Tools 52

Tools Marketing Social Media Multi-Channel 52

Optimove

JUNE 1, 2023

Instead, customers embark on a complex journey influenced by multiple touchpoints and channels. Customers engage with brands through various channels, including websites, social media, email, mobile apps, and more. They explore different brands, compare features and prices, read reviews, and engage in online research.

Customer Journeys 98

Customer Journeys Marketing e-support Touchpoint 98

ProProfs Chat

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? What is Employee Engagement Software?

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Compared to other support methods, live chat offers features that other channels simply can’t provide, leading to a faster response time (and so higher customer satisfaction (CSAT) too.). Response speed.

Chatbots 233

Chatbots Customer Experience Multi-Channel CRM 233

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Gamification 69

Gamification Sports Multi-Channel CRM 69

Comm100

MAY 11, 2020

And it’s no different with the evolution of omnichannel customer engagement. Here’s a helpful blog on what omnichannel customer engagement really means ). But this doesn’t only mean they want to connect with you via digital channels. It means that when they do reach out, they don’t think in channels. The wrap-up .

Omni-Channel 130

Omni-Channel Multi-Channel Knowledge Base Chatbots 130

Education Services Group

MAY 16, 2022

But maybe not by much if I can speak for those who have been working for many years in the complicated environments of multi-modal, multi-channel, and multi-layered customer engagements in the enterprise world. This isn’t a theoretical exercise I’ve been engaging in by writing this. Just kidding.

Customer Engagement 52

Customer Engagement Engagement Multi-Channel Customer Success 52

SmartMessage Blog

JANUARY 21, 2024

What is a Marketing Channel? A marketing channel refers to the medium used by a company to communicate or deliver messages to its target audience. These channels play a pivotal role in the spread of marketing content and can be broadly categorized into traditional and digital mediums.

Omni-Channel 59

Omni-Channel Multi-Channel Social Media Analytics 59

BirdEye

MARCH 22, 2023

In this blog post, we’ll discuss the top scheduling tools you can leverage and explore how utilizing the right one can make social media management much more efficient. It’s nearly impossible to stay constantly active on different social platforms while focusing on marketing strategy and creating engaging content.

Social Media 98

Social Media Tools Multi-Channel Analytics 98

BirdEye

MARCH 4, 2024

In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. In this blog, we’ll provide an in-depth look at everything you need to know to plan and execute effective drip marketing campaigns. Advanced tools track opens, clicks, and purchases to gauge engagement.

Marketing 111

Marketing How To Multi-Channel Tips 111

Optimove

JANUARY 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Customer Journey Orchestration is a game changer for marketers. It differs from traditional campaigns and it’s crucial for creating personalized experiences that boost engagement, sales, marketing attribution and customer loyalty. But, what comes next?

Customer Journeys 72

Customer Journeys Multi-Channel Marketing Touchpoint 72

Retently

AUGUST 5, 2024

Automated survey distribution and feedback collection can save time and ensure consistent customer engagement. SMBs benefit from multi-channel survey distribution, supporting email, in-app, and link surveys, which ensures comprehensive feedback collection. It supports omni-channel distribution and multi-language capabilities.

NPS 78

NPS B2B Software Net Promoter Score 78

NobelBiz

OCTOBER 8, 2024

This solution enables sales agents to focus on engaging prospects, not the logistics of dialing. Be Multi-Modal in Follow-Ups In an age where consumers have multiple communication preferences, employing a multi-modal approach to follow-ups is essential.

Sales 52

Sales Strategy Multi-Channel Call Center 52

Bold360

DECEMBER 7, 2020

COVID-19 has accelerated multiple trends, such as remote work, remote learning, digital streaming, and all kinds of multi-channel digital engagement. With customers moving so rapidly to virtual and digital spaces, organizations have been forced to pivot their customer engagement and scale their support capacities. .

Self Service 98

Self Service Strategy Multi-Channel How To 98

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Self Service 195

Self Service Customer Journeys Feedback Multi-Channel 195

Comm100

FEBRUARY 7, 2018

Choosing a customer engagement software solution can be daunting. By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company.

Software 104

Software Customer Engagement Engagement Social Media 104

BirdEye

SEPTEMBER 30, 2024

Marketers live on Facebook and Instagram dashboards every day—these are the two most critical channels for any business campaign. That is why the platform has integrated all these crucial channels into one dashboard—the Meta Business Suite. Add Whatsapp for text messages, and Meta becomes the marketer’s world. Click “Next”.

Social Media 52

Social Media Multi-Channel Advertising Tools 52

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Predictive Insights: AI-orchestrated gamification provides predictive insights into player behaviors.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

BirdEye

AUGUST 9, 2024

In this blog, we’ll explore the key features that set Birdeye apart from Reputation.com and why it’s the preferred option for many customers. Social : All-in-one social media management platform for multi-location businesses to create, schedule, post, and share content.

Comparison 59

Comparison Social Media Multi-Channel Survey 59

Optimove

JULY 15, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Effective use of web inbox allows marketers to deliver personalized notifications directly to customers’ web and desktop inboxes, enhancing engagement and strengthening customer relationships.

Interaction 52

Interaction Multi-Channel How To Customer Journeys 52

BirdEye

MARCH 8, 2024

This blog post delivers the essential tips and strategies your business requires to elevate your social media presence to new heights. Your social media follower count is as important as engagement, impressions, reach, and clicks. A larger social media following boosts engagement rates – it’s all about the numbers.

Social Media 59

Social Media Tips Multi-Channel Groups 59