Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022
TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. He also sits on the board of Directors for CSPN.
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