SmartKarrot

APRIL 20, 2023

Onboarding Playbook: An Onboarding Playbook is a valuable guidance book for new customer success managers. The book provides necessary guidance for them to follow so that they can boost customer renewal rates. Make sure that you use call recording and analysis software in order to listen to and identify patterns in customer calls.

Resources 19

Resources Customer Success Chatbots Analytics 19

Thematic

JULY 15, 2024

As businesses become more digital, conversations now happen across chatbots, social media, emails and messaging apps. Conversational AI refers to various chat bots that converse with customers and prospects. Book free guided trial of Thematic How it Works & How to Do it Step-by-Step 1. So get ahead of the curve!

Analytics 62

Analytics Effort Score Analysis Net Promoter Score 62

SmartKarrot

APRIL 20, 2023

Boost efficiency: Call insights can help you to streamline your processes and eliminate wastefulness in your operations. Enhance security: Call recording and monitoring can help you to identify potential security threats and take steps to mitigate them accordingly.

Call Center 10

Call Center Analytics Call Recording Trends 10

NobelBiz

JUNE 26, 2023

It includes systems such as automatic call distributors (ACDs), computer telephony integration (CTI), interactive voice response (IVR), predictive dialers, and customer relationship management (CRM) systems. Example 3: Obsolete Customer Relationship Management (CRM) Tools CRM tools are vital for managing customer interactions and data.

Call Center 52

Call Center Contact Center CRM Social Media 52

SurveySparrow

JUNE 25, 2024

Jiminny: For Sales Call Recording and Customer Profiling Source: jiminny.com Jiminny is a customer intelligence platform initiated in 2016 by Tom Lavery, Shelley Lavery, and James Graham. Well, maybe a click) Key Features Call Analytics: Keep a close eye on sales calls without leaving even a single lead. G2 Rating: 4.5/5

Software 52

Software Tools Analysis Analytics 52

SurveySparrow

APRIL 22, 2020

Streamline your workflow with help of features like a self-service portal, automatic ticket creation, blended call centre, customer history, call recording, interaction tracking, real-time chat ad knowledge management. Pricing: Starts at $5 per month. Do not fret if you experience a steep learning curve.

Self Service 52

Self Service Software Multi-Channel Knowledge Base 52

Grade.us

MAY 28, 2019

PhoneWagon claims to be the #1 Top Rated Call Tracking Software. PhoneWagon provides agencies with a comprehensive list of features including local/international numbers, call recording, whisper messages, automated text replies and more. Chatbots and Lead Capture tools. Pricing: Book a Demo. Pricing: $20 - Quote.

Tools 37

Tools Marketing Social Media Advertising 37