ViiBE Blog

JANUARY 19, 2022

While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands. Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Such incidents can easily result in customer churn.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. It boosts customer engagement because it’s quick, simple, and puts the user in the driver’s seat. What Is a Chatbot?

Chatbots 229

Chatbots Omni-Channel Analysis Interaction 229

NobelBiz

JANUARY 10, 2021

Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. The chatbot, as a conversational robot embedded into a messaging app, enables the creation of a new communication experience with users.

Contact Center 52

Contact Center Chatbots Virtual Agent Call Center 52

ProProfs Chat

MARCH 30, 2018

Your customer service representatives need to know what indicators to look for and follow procedures when faced with an overly emotional customer. Data captured in calls guides your agents and identifies emotional customers. Mike Aoki Hire the right people: – Automation (AI Chatbots, web self-serve, etc.)

Customer Satisfaction 111

Customer Satisfaction How To Effort Score Contact Center 111

SurveySensum

NOVEMBER 7, 2023

Meet Your Customers Where They Are Providing in-app support makes customers feel that the help is always there for them It also helps reduce frustration and enhances customer retention , ultimately contributing to the overall success of your mobile platform. Yes, that’s right.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

SurveySensum

AUGUST 28, 2023

According to the book Product-Led Onboarding: How to Turn Users Into Lifelong Customers , 40-60% of new users won’t even bother to come back after they sign up. This is the stage where you can intervene and provide help in the form of AI chatbots, FAQ pages, etc. For example, Zendesk’s AI chatbot can be found on all its pages.

Strategy 52

Strategy Company Effort Score Chatbots 52

ECXO

JULY 26, 2023

Serve and react in the moment with a CX mindset By capturing real-time data, you can proactively, and promptly, identify and resolve customer issue. If there’s one thing that makes customers frustrated it’s having to repeat their information every time they speak with a customer service representative – on the same channel.

Data 98

Data Analytics Touchpoint Customer Service Representative 98