InMoment XI

FEBRUARY 7, 2024

Hotels can then leverage these insights to elevate guests’ experiences before, during, and after their reservation. Hotels can set themselves apart from the competition by strategically leveraging integrated CX and AI to fuel personalized guest experiences. That’s no longer the case. AI Has Its Shortcomings, Too.

Hotels 195

Hotels Guest Experience Travel Social Media 195

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

InMoment XI

NOVEMBER 7, 2024

Orchestration The first pillar of customer experience of automation is orchestration. You want to ensure that interactions, whether from emails, SMS messages, chatbots, live support, or any other channel, are connected and tested before the user encounters them. Orchestration refers to creating a cohesive and smooth customer journey.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

CSM Magazine

FEBRUARY 19, 2025

Instead of generic discounts, AI can help design exclusive, limited-time deals based on customer-specific behaviorswhether its a free dessert on a guests birthday or a discount on their favorite meal. This not only improves service but also helps businesses expand their reach without additional staffing costs.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

CSM Magazine

APRIL 11, 2023

According to research by Hubspot, 93% of guests have higher expectations than they did before the pandemic – and guest experience is king. Showcasing Your Venue The foundations of great customer service should be laid before your guests have even made a reservation. Tech can help.

Guest Experience 52

Guest Experience Hospitality Hotels How To 52

CSM Magazine

JANUARY 3, 2025

The 10 Essential AI Tools AI-Powered Chatbots ChatGPT (OpenAI) ChatGPT by OpenAI is a sophisticated conversational AI capable of understanding and generating human-like text in multiple languages. Ada Support Ada Support is an AI chatbot designed specifically for customer support, offering real-time translation and multilingual capabilities.

Tools 52

Tools e-support Customer Satisfaction Travel 52

CSM Magazine

AUGUST 22, 2023

One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience. But how can hotels stay on top of their Customer Experience (CX) game using chatbots? The key lies in crafting up-to-date chatbot flows and experiences.

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52