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The Top Ten Takeaways from Calabrio Customer Connect (C3)

Calabrio

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Ensuring Safety and Offering Additional Engagement. This also demonstrated that even in the face of an unexpected hurricane, we were able to find a way to pivot and create an opportunity for further engagement.

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How Mixbook used generative AI to offer personalized photo book experiences

AWS Machine Learning

Today, Mixbook is the #1 rated photo book service in the US with 26 thousand five-star reviews. Mixbook aims to foster the profound connections between users and their loved ones through sharing of their stories in both physical and digital mediums. Mixbook is empowering users to share their stories with creativity and confidence.

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How Universities & Colleges Can Engage International Students Overnight

Comm100

Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. have declined for the past five years.

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3 Reasons I Love Ann Handley – and Her Book!

Experience Investigators by 360Connext

First things first, I *highly* recommend her latest book, Everybody Writes , for anyone who has any reason to write anything from a status update to a manuscript. Learn more about the book and how to order. It was at South by Southwest Interactive Conference about 5(!) Back to the book. But this book. Go get it !

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Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

Integrated CX consolidates customer signals from a whole host of sources, including transaction history, reviews, surveys , website activity, and social interactions (among others). Real-Time Service, Any Time of Day In the past, consumers would book a hotel by working with a travel agent or picking up the phone. Salesforce.

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How to Improve Credit Union Member Engagement

Comm100

Many consumers choose to join a credit union based on this principle, and so expect to receive the very best member engagement that reflects this priority. Why is member engagement so important to credit unions? To deliver this level of service, member engagement is critical. Table of contents. Current members are ‘phygital’.

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Do Companies Recognize the High CX Value of Employee Advocates?

InMoment XI

The EX/CX Connection. Making the experience for customers positive and attractive at each point where the company interacts with them requires an in-depth understanding of both customer needs and how what the company currently does achieves that goal, particularly through the employees.

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