ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Here is the link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

DCX

DECEMBER 29, 2024

For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose. Why it matters for CX professionals Philosophy's emphasis on ethics, empathy, and critical thinking has direct applications in customer experience. What makes this book stand out?

NPS 52

NPS Gamification Effort Score Customer Centricity 52

DCX

OCTOBER 20, 2024

It’s packed with strategies to get every department—from customer service to sales, product, tech, finance, and HR—on board with customer-centric practices. This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen.

Video 52

Video Chatbots Customer Centricity Trends 52

DCX

OCTOBER 20, 2024

It’s packed with strategies to get every department—from customer service to sales, product, tech, finance, and HR—on board with customer-centric practices. This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen.

Video 52

Video Chatbots Customer Centricity Trends 52

DCX

DECEMBER 24, 2024

Download the Free Guide Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success—no fluff, no filler—just proven tips to get everyone on the same page. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

Course 52

Course Social Media Roadmap Leadership 52

DCX

JANUARY 5, 2025

The Retail CX Cheat Code: Observability Luxury Retail: It’s All About the Feels Offboarding Psychology How to Build a Voice AI Agent That Customers Actually Like 97 Book Suggestions Before we jump in, I want to share a little bit of fun to get the year started. Customer experience isn’t just a job; it’s an adventure.

Customer Journeys 52

Customer Journeys Retail Tips Customer Centricity 52

Calabrio

NOVEMBER 18, 2024

Calabrio Analytics equips retailers with the data insights they need to make real-time, customer-centric decisions. Embracing these technologies allows retailers to stay resilient, drive loyalty, and turn challenges into a roadmap for success in the coming year.

Retail 130

Retail Engagement Management Analytics 130

DCX

OCTOBER 27, 2024

-Mark Here are this week’s must-read links: Embrace the Right Kind of Friction Corporate's Hitting the Floor How USAA Is Innovating With GenAI Forrester’s 2025 CX Predictions The Three Laws of Human Behavior Feelings First: Why Emotions Are Your CX Superpower How to Train Every Department on Customer-Centricity: Make It Real for Them!

Customer Centricity 52

Customer Centricity Innovation Roadmap Tools 52

Thematic

MARCH 30, 2025

Loop in stakeholders: Involve people at all levels—from frontline agents to product managers to executives—so everyone understands the importance of being customer-centric. When collaboration is strong, closing the customer feedback loop becomes a shared mission across departments, not just a task for one team.

Feedback 62

Feedback Effort Score Analysis Customer Centricity 62

Totango

FEBRUARY 28, 2024

Together, we embark on a mission to ensure the longevity of businesses by investing in their most valuable asset: customers. Our founder literally wrote the book on customer success, and our software is trusted by some of the largest customer success teams globally. Your current contract and agreement will be honored.

Company 111

Company Roadmap Sales Customer Success 111

Customer Guru

APRIL 10, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Consulting 110

Consulting Customer Service Customer Centricity Travel 110

SurveySparrow

AUGUST 30, 2023

Are you skimming through the next set of books to add to your reading list? If Customer experience is your next target, don’t worry; we’ve got you covered. Our team sat down for 5 days and 6 nights to read the best customer experience books and curated the perfect list just for you! (As Interesting right?

Customer Experience 52

Customer Experience Roadmap Case Study Loyalty 52

DCX

NOVEMBER 10, 2024

Journey-Centric Design: Zoom Out for CX Wins Choice Isn’t the Enemy—It’s the Advantage The Tech Supercycle: Brace Yourself Why Friendly Staff Are CX Gold Mastercard’s AI Game: Faster Service, More Sales NEW from DCX: Train Every Department on Customer-Centricity: How to Make It Real for Them!

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

Gainsight

SEPTEMBER 5, 2019

They’re not about customers, they’re about prospects. It’s a hard truth—not everyone who interacts with your company is or will be a customer. And if you claim to be customer-centric because you have CDP or CRM, you’re probably actually customer acquisition -centric. Names matter.

Customer Centricity 55

Customer Centricity How To B2B CRM 55

ECXO

APRIL 26, 2023

The CCO is responsible for overseeing all aspects of the customer experience, while the CDO is responsible for UX; designing products and services that customers love to acquire and adopt. Customer-centric design – knowing your customer is about understanding their needs and preferences (known and discovered).

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

ViiBE Blog

AUGUST 18, 2021

Creating a customer-centric business strategy. CRM , Customer experience. A customer-centric business strategy bases your company’s sales process on your customer’s needs, wants, and how they want to communicate. A customer-centric strategy could be a great way to bring it back to basics.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

Alida

NOVEMBER 8, 2017

She joins Vision Critical with more than 14 years’ experience in driving customer experience programs, delivering successful initiatives and aligning departmental silos around the voice of customers. You have a strong background in driving customer experience programs from leadership positions at software companies.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

DCX

JULY 30, 2024

Think about it: What could you achieve if your whole team caught your customer-centric fire? Your customers are counting on you. A CX Leader's Guide to Organizational Buy-In As a CX leader, you know that customer centricity is the cornerstone of business success in today's market. Don't let your passion fizzle out.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

DCX

NOVEMBER 26, 2024

NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? Download the Free Guide Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success.

Customer Service 52

Customer Service e-support Customer Centricity Sales 52

DCX

NOVEMBER 24, 2024

Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. Get executives to champion your customer-centric initiatives.

Customer Centricity 52

Customer Centricity Leadership Retail Chatbots 52

DCX

FEBRUARY 2, 2025

Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. No more waiting on hold—just let the AI do the work.

Touchpoint 52

Touchpoint Customer Centricity Loyalty Programs Roadmap 52

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. With perfectly-timed and curated in-app engagements, your customers will soon find your product an essential part of their everyday workflow.”.

Roadmap 97

Roadmap Metrics Feedback Conference 97

DCX

JANUARY 7, 2025

Use it to: Cut through the noise and focus on what really matters to customers Link CX initiatives directly to business outcomes Get practical steps to increase leadership buy-in Turn customer feedback into actionable improvements Build a results-focused CX roadmap Take 30 minutes to complete this assessment.

Customer Experience 52

Customer Experience Effort Score Leadership Metrics 52

DCX

JANUARY 19, 2025

Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. Wouldn’t that kind of CX make you want to book your next flight?

Travel 52

Travel Customer Centricity Culture Brands 52

Thematic

FEBRUARY 24, 2025

Book free guided trial of Thematic 6. Personalize Customer Experiences Based on Data-Driven Insights Customers no longer want generic interactions—they expect brands to anticipate their needs and personalize their experiences. Companies that prioritize AI-driven customer insights stay ahead of competitors.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Thematic

APRIL 1, 2025

Clear objectives keep your efforts customer-centric and business-focused. They ensure you're gathering and analyzing customer data with purpose—whether it's to inform product improvements or to refine marketing strategies. Only when you put them together do you see the full picture of your customer experience.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

DCX

DECEMBER 1, 2024

Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. Let me know if you have any questions or need any further assistance.

Fashion 52

Fashion Culture Trends Connections 52

CustomerSuccessBox

MARCH 3, 2022

Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. Did you know, “Happy customers are repeat customers”? The philosophy of customer success has changed how CEOs think of their customers and business. There are three sections in the book.

Customer Success 52

Customer Success Management Handbook Chief Customer Officer 52

DCX

JANUARY 12, 2025

Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. Let me know if you have any questions or need any further assistance.

Virtual Agent 52

Virtual Agent Chatbots Retail Leadership 52

SurveySensum

JULY 14, 2020

Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author. Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Website : [link]. Currently working at Qualtrics as a Sr.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

DCX

DECEMBER 22, 2024

Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. Let me know if you have any questions or need any further assistance.

Retail 52

Retail Self Service Tips Customer Centricity 52

DCX

NOVEMBER 17, 2024

A customer-first cancellation process shows you’re the kind of brand people can trust, even when they’re walking away. It’s packed with strategies to get every department—from customer service to sales, product, tech, finance, and HR—on board with customer-centric practices. That trust?

Social Media 52

Social Media Leadership Customer Centricity Tips 52

Natalie Petouhof

AUGUST 15, 2022

I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. Customer Experience Strategist at Genesys, respectively. Original Article by Jon Arnold.

Customer Centricity 52

Customer Centricity Advertising Culture Technology 52

Aveus

AUGUST 22, 2017

Identifying key tipping point moments that have a disproportionate impact on your customer experience is a key ingredient in creating a roadmap for the important change you will undertake. This begins your organization’s journey towards creating a customer centric culture where you put customers at the heart of everything you do.

Culture 100

Culture Net Promoter Score Employee Experience Effort Score 100

DCX

DECEMBER 3, 2024

The CX Leader’s Guide to Organizational Buy-In is your blueprint for getting every department—whether it’s customer service, sales, product, tech, finance, or HR—aligned with customer-centric practices. No fluff, no filler—just proven tips to get everyone on the same page.

Customer Experience 52

Customer Experience Exercises Transportation Entertainment 52

ClearAction

MARCH 21, 2017

As Linden and Chris Brown describe in their book, The Customer Culture Imperative , a database of more than 200 companies makes it possible to benchmark your organization to growth success standards. For more information about this research and how organizations can use it, see Measure Customer-Centricity.

Culture 88

Culture Roadmap Customer Centricity Measurement 88

DCX

SEPTEMBER 29, 2024

30 Days to Greater Influence is my new course that will help you become the go-to expert your colleagues rely on for critical decisions, get executives to champion your customer-centric initiatives, and leave work each day knowing you’ve made a real, tangible difference for your customers. Mark www.marklevy.co

e-support 86

e-support Customer Centricity Apparel Leadership 86