Books Customer Confidence Customer Service Training 
ShepHyken
JANUARY 7, 2025
Dont Throw Fellow Employees Under the Bus : When mistakes occur, how employees react and what they say impacts the customers perception of the business. It may be someone elses fault, but to the customer, you are the company. Your goal is to win back the customers confidence. That doesnt happen when you blame others.
ShepHyken
OCTOBER 31, 2018
They are totally consistent with what we stand for, what I write about in my books and articles, and how we conduct ourselves at work every day. And, we want to teach our clients to be amazing to their customers, clients, guests, members – and anyone else they do business with. Last year I wrote a book titled Be Amazing or Go Home.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
DECEMBER 26, 2018
That quote comes from Simon Sinek, author of the book, Start with Why. This quote makes me think about the different reasons behind why a customer chooses to do business with a company. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 19, 2018
I get new magic books and props in here every week. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. If I’m wrong, send it back.”.
ShepHyken
OCTOBER 15, 2018
(Convince and Convert) Have you ever wondered what causes some companies to earn free publicity from customers who gush about them? My Comment: My friend, Jay Baer, has written an amazing new book, Talk Triggers , about how to get your customers to talk about you – and so much of that depends on the customer experience.
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden Media.
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden Media.
Expert insights. Personalized for you.
82 
Let's personalize your content