Three Customer Service and CX Metrics Every Employee Needs to Understand
ShepHyken
FEBRUARY 20, 2024
It’s right out of my book I’ll Be Back: How to Get Customers To Come Back Again and Again. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. This one will be familiar to you if you’ve been following my work. Connect with Shep on LinkedIn.
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