article thumbnail

A Customer Loyalty Exercise – An Excerpt from Our NEW Customer Service Book Taming Gladys!

Who's Your Gladys?

The post A Customer Loyalty Exercise – An Excerpt from Our NEW Customer Service Book Taming Gladys! They get to collaborate and practice new ways of approaching tough situations and share what they do that works. appeared first on Who's Your Gladys?

Exercises 179
article thumbnail

10 Educational, Funny & Thought-Provoking Customer Service Training Videos You Won’t Have Seen Before

Comm100

Whether it’s a great book, an enlightening movie or a blog post with a fresh perspective you’d never considered, those moments are at the core of all great learning experiences. As a manager or trainer of a customer service team, you’ll know that excellent customer service teams aren’t born that way. Download Now.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

20 Customer Service Training Ideas and Activities for Busy Teams

Comm100

Afterwards, ask your judges to discuss how the customer service agent handled each step, and to come up with their own diagnosis. This activity is adapted from The Big Book of Team Building Games. Customer Service Means…. This activity is adapted from The Big Book of Customer Service Training Games.

article thumbnail

You say you want a Revolution?

CloudCherry

Shep Hyken- acclaimed author, speaker, CX Expert, and this week’s ‘Sweets of CX’ guest- discusses his latest book, ‘The Convenience Revolution’. He is also the creator of The Customer Focus , a customer service training program which helps clients develop a customer service culture and loyalty mindset.

Travel 240
article thumbnail

Big Mistake… Don’t Judge a Book Buy Its Cover

ShepHyken

In other words, you can’t – and shouldn’t – judge a book by its cover. Don’t make the mistake of judging a book by its cover. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. The post Big Mistake… Don’t Judge a Book Buy Its Cover appeared first on Shep Hyken.

Hotels 0
article thumbnail

How to Say YES – Every Time

ShepHyken

How do you say Yes to every customer request ? Is this customer service utopia? My friend Christine Trippi wrote a book titled Yes Is the Answer. And Cameron Mitchell, about whom I’ve written before, wrote a book with a similar title, Yes is the Answer. Is it possible? What is the Question ?

How To 171
article thumbnail

You’re Terminated: Three Reasons Customers Will Stop Doing Business with You

ShepHyken

One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again , was about why customers would terminate their relationship with you. Yes, the word terminate ties into the movie Terminator , which somehow became a theme in the background of the book.