Thematic

MARCH 20, 2025

 By analyzing support tickets, emails, and chat logs, it uncovers common issues, tracks sentiment, and speeds up response times. One of the biggest challenges in customer support is prioritizing urgent issues. How It Works: AI text analytics scans support tickets, emails, and chat messages in real time to identify urgent issues.

Analytics 62

Analytics Customer Service Analysis e-support 62

Kustomer

FEBRUARY 4, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. The next step of the 90 day roadmap is to test and learn based on the data gathered. Problem Solving Through Connection.

Roadmap 64

Roadmap Tips Travel Groups 64

Wootric CX Blog

MARCH 15, 2020

This may not hold true for every business we work with – Zoom, GrubHub, and the e-commerce toilet paper company Who Gives a Crap are having quite a moment. How can you plan to support your employees through these challenges? Of course, the question then becomes how do you retain customers and build loyalty? Be a good citizen.

Company 125

Company e-support How To Chief Customer Officer 125

Thematic

JANUARY 21, 2025

Text analytics organizes this messy feedback into actionable insights, providing a roadmap for better decisions. Book free guided trial of Thematic Where Can You Use Text Analytics? IT teams use it to prioritize recurring issues found in support tickets. Why is Text Analytics Important?

Analytics 62

Analytics Data Social Media Analysis 62

DCX

SEPTEMBER 29, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Download the Free Guide Design's Accountability Crisis The new book by Manuel Lima challenges designers to consider long-term consequences of their work. Key announcements: Meta Quest 3S: A cheaper VR headset at $299, replacing the Quest 2 Llama 3.2:

e-support 86

e-support Customer Centricity Apparel Leadership 86

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Thematic

MARCH 26, 2025

." And that’s not in product development; customer feedback is important even in other departments—marketing, customer support, and more. Businesses can gain valuable insights from multiple sources—including support tickets, social media, and app store reviews. A dark mode would improve my experience."

Feedback 62

Feedback Social Media Analysis Survey 62

ProProfs Chat

MAY 24, 2019

Emphasizing CLV – Roadmap to Success. There are around 66% of users who tend to contact a brand’s customer support via 3 different communication channels inclusive of toll-free telecommunication, emails and social media. Try ProProfs Live Chat Software for free. Upgrade Your Loyal Customers.

Ecommerce 100

Ecommerce Social Media e-support Customer Retention 100

ChurnZero

DECEMBER 22, 2020

For when you don’t want to write out that long, wordy, and confusing email that you reread 15 times before sending to ensure nothing is lost in translation (wh ich despite your tasteful highlighting and dynamit e bulleting , most definitely is): . Looking for Customer Success book recommendations?

Customer Success 59

Customer Success e-support eBook Customers 59

Gainsight

SEPTEMBER 30, 2022

Companies use an average of 75 technologies to manage everything from business intelligence to web conferencing and gathering e-signatures. Ultimately, PX creates a roadmap for product improvement. It also allows for more individualized support, providing a better experience at every step. It helps companies target support.

e-support 52

e-support Roadmap Survey Financial 52

Chattermill

JUNE 3, 2019

For example, measuring the success of a support rep based on the total number of calls they respond to per day does not align their work to making the customer happy. A support agent will be conscious of their manager assessing individual performance based on the number of requests completed per day. Retention Rate.

Metrics 85

Metrics Measurement Customer Experience Net Promoter Score 85

ViiBE Blog

OCTOBER 28, 2021

The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies. This requires companies to design a positive customer journey at each touchpoint along the customer roadmap. How can video support boost customer satisfaction?

Social Media 52

Social Media Roadmap e-support Video 52

DCX

SEPTEMBER 15, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Multichannel support: Offering various contact methods (email, phone, physical locations) caters to different customer preferences for communication and support.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Multichannel support: Offering various contact methods (email, phone, physical locations) caters to different customer preferences for communication and support.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

Bold360

JUNE 10, 2020

It’s time to build a CX roadmap for today and for the future in different steps for helping businesses build up their digital capabilities. So start your roadmap — or playbook, if you prefer — with a step you can take today. Now, it’s time to amplify your digital support. But don’t stop there.

Self Service 52

Self Service Engagement e-support Roadmap 52

DCX

SEPTEMBER 29, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Download the Free Guide Design's Accountability Crisis The new book by Manuel Lima challenges designers to consider long-term consequences of their work. Key announcements: Meta Quest 3S: A cheaper VR headset at $299, replacing the Quest 2 Llama 3.2:

e-support 52

e-support Customer Centricity Apparel Leadership 52

ViiBE Blog

AUGUST 18, 2021

This knowledge is crucial to improving the customer experience of customer support. . They can connect to a ViiBE call with a simple web link and speak to a support agent via video, voice, or text. This data empowers your customer support agents with the tools to exceed customer expectations and become a truly customer-centric brand.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

Thematic

MAY 19, 2022

This empowers product managers to focus on building products with better market fit, whether the company’s product focus is a trail shoe, new e-bike technology or a SaaS offering. Feedback data can include everything from social media mentions, customer surveys (CSAT, Net Promoter Score), direct feature requests and support tickets.

Analysis 71

Analysis Net Promoter Score Feedback Self Service 71

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. The article was a review of James Beard Award-winning food journalist Kevin Alexander’s book Burn the Ice: The American Culinary Revolution and Its End.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

DCX

JULY 9, 2024

The DCX Newsletter is a reader-supported publication. Please consider joining the community as a paid subscriber to support the continued creation of posts like this. Example: An airline develops an AI system that predicts potential travel disruptions based on historical data, current bookings, and weather forecasts.

Strategy 52

Strategy Effort Score e-support Self Service 52

BirdEye

NOVEMBER 28, 2023

So, when you rack up those positive reviews, it’s like having an army of supporters sing your praises, leading more customers to your doorstep. Informed strategy: Customer feedback can be your roadmap to getting better. That’s why e-commerce businesses need to be super vigilant about monitoring customer feedback.

Industry 59

Industry Management Healthcare Hospitality 59

Alida

SEPTEMBER 22, 2016

Customers, especially Millennials , expect transparency and honesty—and they support companies they perceive to be truthful and real. Look forward to reading his book! Brooks Deaton, director of consumer research at NASCAR, offered this sage advice: create a roadmap to involve other departments in your research activities early.

Innovation 100

Innovation Marketing Social Media Healthcare 100

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! This gives you the ability to provide your customers with the best possible service and support. AR-powered CRM.

CRM 52

CRM Social Media Omni-Channel e-support 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. The article was a review of James Beard Award-winning food journalist Kevin Alexander’s book Burn the Ice: The American Culinary Revolution and Its End.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

SurveySparrow

SEPTEMBER 25, 2023

To grasp the concept of the customer experience lifecycle, imagine it as a roadmap. Read More: 10 Best Customer Experience Books of All Time What Is the Customer Experience Lifecycle Model? These are the individuals who not only continue to support your brand but also actively promote it to others. So, let’s dive right in.

Customer Experience 52

Customer Experience Social Media e-support Omni-Channel 52

Wootric CX Blog

AUGUST 4, 2020

But the technical definition doesn’t cover the magic that’s actually in CLV – as a metric and as a mission for a digital marketplace, an e-commerce site, and SaaS businesses. Should I invest more money into customer experience (CX), customer support, or customer success right now? What can (or should) I automate?

Metrics 52

Metrics Effort Score Net Promoter Score Self Service 52

SmartKarrot

APRIL 28, 2022

Visit customers for one on one strategy, roadmap, and alignment meetings (as needed). This role is focused on strategic customer success management and is not a technical support-related role. Support transition from sales prospects to active users. Manage and support the clients through billing questions and queries.

Customer Success 19

Customer Success e-support Roadmap Software 19

SmartKarrot

AUGUST 26, 2022

Deliver excellent business results while putting the customer first and consistently applying an e-commerce mindset. Drive continuous improvements, supervise the adoption of new technology, and support digital disruption in line with FIP’s business model. Do the work of winning renewals and driving expansion and upsell.

Customer Success 19

Customer Success e-support Case Study Roadmap 19

SmartKarrot

JUNE 16, 2022

Role: Customer Success Director Location: Manhattan Beach, CA, US (On-site) Organization: K1 Operations As a Customer Success Director, you will manage and scale a team driving strategic and operational initiatives across all areas of Customer Success (including Professional Services and Support).

Customer Success 15

Customer Success e-support Roadmap Government 15

SmartKarrot

APRIL 29, 2021

Developing and managing strategic account plans which demonstrate a deep understanding of the merchants’ businesses and support both their growth objectives and own. Act as a consultant in shopping and e-commerce, ideally with a deep understanding across ChargeAfter’s target verticals.

Customer Success 10

Customer Success e-support Roadmap Customers 10

Thematic

APRIL 3, 2025

Running a quick customer satisfaction survey (CSAT) after a purchase or support interaction. Monitoring social media, online reviews, and support tickets for unsolicited feedback. They receive an overwhelming amount of user feedback across forums, in-app suggestions, support tickets, and surveys. The payoff?

Feedback 62

Feedback Effort Score Net Promoter Score Analysis 62