Top 5 Customer Service & CX Articles for Week of October 2, 2023
ShepHyken
OCTOBER 1, 2023
So, if you look at the total AHT, it includes wait time, phone time, and task time. Total experience transformation: Five strategies for a seamless customer and employee experience by Ron Shamah (Fast Company) Employee and customer experiences have an inherent overlap—one does not exist without the other.
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