C3Centricity

SEPTEMBER 10, 2017

As Alan Lakein , the writer of several self-help books on time management, is famously quoted as saying: “Failing to plan is planning to fail”. The post 7 Essential Steps to Successful Business Projects (A Useful Roadmap) appeared first on c3centricity. I know, most of us don’t like planning, we like action! I’m with you there!

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Roadmap Course Groups System 120

Comm100

SEPTEMBER 22, 2016

“Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” But other times we can take the wisdom someone else has so carefully researched, developed, and discovered by reading a book in your free time. ” – Charles W.

Customer Service 100

Customer Service Case Study Gamification Culture 100

Kustomer

AUGUST 12, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. The next step of the 90 day roadmap is to test and learn based on the data gathered. Problem Solving Through Connection.

Roadmap 98

Roadmap Tips Travel Groups 98

Eptica

FEBRUARY 27, 2019

Date: Wednesday, February 27, 2019 Author: Pauline Ashenden - Marketing Manager 5 books to help you build trust across the customer journey. But with a huge range of books now available, and a limited amount of time, how can you ensure you are reading the most important titles for your business and career? Read any of these books?

Customer Journeys 93

Customer Journeys Loyalty Case Study Social Media 93

CX Journey

JUNE 13, 2018

Image courtesy of SaleMove How do you develop a customer experience strategy and roadmap? We cover a range of topics, and it was the first time I was interviewed about the five-phase approach I take with clients when developing a customer experience strategy and roadmap. I enjoyed my conversation with Dan. I hope you enjoy it!

Strategy 144

Strategy Roadmap Employee Experience Customer Experience 144

C3Centricity

DECEMBER 31, 2018

This article shares three examples that provide a clear roadmap for anyone wanting to move their customer service and engagement to the next level, by offering more than mere customer satisfaction. We want things better, faster and sometimes cheaper as well. And customer satisfaction is becoming insufficient to drive growth alone.

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Brands Strategy Customer Journeys Infographics 293

Kustomer

MAY 12, 2022

In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Senior Director of Travel Partners Group at Expedia Group Shannon Martin to learn about building a 90-day roadmap to successful customer service. Martin reveals the secrets to structuring a successful CX team with a 90-day roadmap. Slow Down for Success.

Roadmap 78

Roadmap Groups Travel Consulting 78

InMoment XI

AUGUST 2, 2023

Take the initiative today and book your meeting to start your journey towards improved NPS and a remarkable customer experience. Take the initiative today and book your meeting to start your journey towards improved NPS and a remarkable customer experience. Book your meeting today

NPS 195

NPS Customer Centricity Automotive Culture 195

ShepHyken

FEBRUARY 28, 2020

He did this by performing a technique that you wouldn’t find in any sales training book or case studies on the best sales techniques. It was a technique that even surprised the renowned social psychologist Robert Cialdini who has written books about the psychology of influence. Want to know what that technique is?

Roadmap 124

Roadmap Sales Airlines Case Study 124

GetFeedback

JULY 19, 2019

I released a modern customer service book called “Hug Your Haters: How to Embrace Complaints and Keep Your Customers.” They’re giving you a roadmap to fix whatever it is that ails your business. When received, your customers are going out of their way to tell you what they like, or where you fall short. Be thankful for the 5% that do.

Data 262

Data How To Social Media Effort Score 262

Kayako

AUGUST 7, 2015

In Jeanne’s new book, “Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine,” she provides a roadmap to achieve success with the CCO core competencies, and how to drive transformational customer experience change across the business, breaking down silos. Chief Customer Officer 2.0. Alignment around experience.

Chief Customer Officer 120

Chief Customer Officer Roadmap Leadership Customer Experience Professionals 120

BirdEye

DECEMBER 28, 2024

Location-specific content can help you meet diners at different stages of their decision-making process and build a relationship even before they need a restaurant booking. Online ordering is a major convenience that can help you boost your revenue even if the diner is not looking to book a table.

Tips 97

Tips Social Media Chatbots System 97

Calabrio

MARCH 22, 2025

These clearly defined objectives provide a roadmap for your team, ensuring everyone understands what success looks like and how to achieve it. Book a demo today to see what a fully integrated, true-cloud suite of intelligent tools can do to drive your contact centerand your businessforward.

Contact Center 130

Contact Center Management Strategy Call Center 130

SurveySparrow

AUGUST 30, 2023

Are you skimming through the next set of books to add to your reading list? Our team sat down for 5 days and 6 nights to read the best customer experience books and curated the perfect list just for you! (As Why Read the Best Customer Experience Books? Firstly, let’s see why we must read customer experience books.

Customer Experience 52

Customer Experience Roadmap Case Study Loyalty 52

DCX

DECEMBER 29, 2024

For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. What makes this book stand out? The takeaway: This isn’t just another CX book.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Thematic

MARCH 30, 2025

The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. A public feedback roadmap helps keep users informed as their suggestions move from idea to implementation. Many SaaS companies, for instance, have a live roadmap on their website or in their community.

Feedback 62

Feedback Roadmap Effort Score NPS 62

Customer Bliss

OCTOBER 17, 2019

book, but you may have your own set. Three critical skills to your roadmap as a CX leader. Those three things put together will give you the roadmap, the skill set, and most importantly, the leadership and change management chops to move from one industry to another. Many people have done it.

Industry 135

Industry Chief Customer Officer Roadmap How To 135

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Here are the book links.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Kustomer

FEBRUARY 4, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. The next step of the 90 day roadmap is to test and learn based on the data gathered. Problem Solving Through Connection.

Roadmap 64

Roadmap Tips Travel Groups 64

Thematic

MARCH 20, 2025

By using Thematic’s AI and human expertise , Atlassian uncovered key customer pain points and improved its product roadmap​ Key takeaway: Companies that act on pain points fast gain a competitive edge—73% of consumers will switch to a competitor after multiple bad experiences.

Analytics 62

Analytics Social Media Banking Analysis 62

ShepHyken

JANUARY 22, 2019

They discuss Mark’s new book, which outlines how to achieve success by breaking down silos, creating a vision of success, and emphasizing behaviors over outcomes. His most recent book is B STATE: A New Roadmap for Bold Leadership, Brave Culture, and Breakthrough Results. It’s about getting from point A to point B of success.

Roadmap 97

Roadmap Exceptional Customer Service Culture Leadership 97

C3Centricity

NOVEMBER 4, 2019

If you'd like more suggestions about moving to a new-age marketing approach, check out my book "Winning Customer Centricity". You'll see it's like no other business book you have ever seen! It's fun, inspiring and a useful roadmap for your customer centric journey. .

Customer Centricity 179

Customer Centricity Brands Advertising Consumers 179

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Edelman have just released their new book, Personalized: Customer Strategy in the Age of AI (Harvard Business Review Press, 2024). This book is all about how you can use AI to create better customer experiences and grow your business.

Video 52

Video Chatbots Customer Centricity Trends 52

DCX

DECEMBER 24, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. 7-Day FREE Trial 365 Days of Accountability - Accountability Books, Journals, and Exercises I hope you find these programs useful. Dive into the latest edition now! Let me know if you have any questions or need any further assistance.

Course 52

Course Social Media Leadership Roadmap 52

Totango

FEBRUARY 28, 2024

Our founder literally wrote the book on customer success, and our software is trusted by some of the largest customer success teams globally. We will provide roadmap transparency and regular updates. Together, we embark on a mission to ensure the longevity of businesses by investing in their most valuable asset: customers.

Company 111

Company Roadmap Sales Customer Success 111

DCX

JANUARY 5, 2025

The Retail CX Cheat Code: Observability Luxury Retail: It’s All About the Feels Offboarding Psychology How to Build a Voice AI Agent That Customers Actually Like 97 Book Suggestions Before we jump in, I want to share a little bit of fun to get the year started. -Mark This week’s must-read links: Is Your Journey Map Doing Its Job?

Customer Journeys 52

Customer Journeys Retail Tips Customer Centricity 52

CustomerSuccessBox

MARCH 3, 2022

Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. Top Customer Success Books for Customer Success Managers to read in 2022. Top Customer Success Books for Customer Success Managers to read in 2022. There are three sections in the book. Customer rating: 4.6

Customer Success 52

Customer Success Management Handbook Chief Customer Officer 52

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Edelman have just released their new book, Personalized: Customer Strategy in the Age of AI (Harvard Business Review Press, 2024). This book is all about how you can use AI to create better customer experiences and grow your business.

Video 52

Video Chatbots Customer Centricity Trends 52

ECXO

NOVEMBER 16, 2023

Any technology that makes CX poorer has no place on the roadmap. The book provides a practical approach for our reality. A diabetic who wants to wipe diabetes from the Earth for all of us, the proceeds from his forthcoming book will be going to the Faustman Lab. We need to understand the limitations. I highly recommend it.

Customer Experience 194

Customer Experience Chatbots Self Service Touchpoint 194

Calabrio

NOVEMBER 18, 2024

Embracing these technologies allows retailers to stay resilient, drive loyalty, and turn challenges into a roadmap for success in the coming year. To find out how Calabrio can help you navigate and prepare your contact centre amid economic pressure, book a Calabrio ONE demo for Retail today.

Retail 130

Retail Engagement Management Analytics 130

InMoment XI

JANUARY 10, 2023

Create a roadmap : Allow qualitative feedback to drive your plan for CX improvement. Book a consultative demo today. Leverage your happiest customers : Send review and referral requests to promoters via Marketo, HubSpot, or another customer communication platform like Intercom. Big Picture Analysis.

Customer Experience 243

Customer Experience Management Customer Journeys Effort Score 243

Gainsight

DECEMBER 27, 2019

Is Customer Feedback Really Making It to Your Product Roadmap? The Ultimate List of Product Management Resources: Books, Blogs, and More. You’ll find books, blogs, and slack communities that will expand your mind and your network. You’ll find books, blogs, and slack communities that will expand your mind and your network.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Wootric

AUGUST 10, 2018

Cindy Alvarez’s book Lean Customer Development covers a lot of good techniques for this in a lot more depth.” and then sit around in a room with a bunch of people and just rearrange it into a giant list of prioritized features (we’ll call it a roadmap!) This doesn’t result in good products.

Roadmap 53

Roadmap Data Net Promoter Score Analytics 53

Thematic

MARCH 30, 2025

When customer feedback becomes the foundation of your product roadmap, every update starts to hit closer to home. Book free guided trial of Thematic The Bottom Line Companies that use data-driven customer insights are not just responding to changes—they are anticipating them. Curious what your customer data is really saying?

Customer Insights 62

Customer Insights Data Analytics How To 62

DCX

JANUARY 7, 2025

Use it to: Cut through the noise and focus on what really matters to customers Link CX initiatives directly to business outcomes Get practical steps to increase leadership buy-in Turn customer feedback into actionable improvements Build a results-focused CX roadmap Take 30 minutes to complete this assessment. Dive into the latest edition now!

Customer Experience 52

Customer Experience Effort Score Leadership Metrics 52

Customer Bliss

MARCH 1, 2019

We chat through some of the concepts in Thales’ newly released book, Unlocking the Customer Value Chain , which is a roadmap to understanding how and where digital disruption takes place. He walks us through a new approach to customer journey mapping and diagnosing new consumer behaviors. About Thales Teixeira.

Customer Journeys 147

Customer Journeys Consumers Healthcare Case Study 147

Thematic

JANUARY 21, 2020

To reset and recharge, I booked a 2-week retreat in a remote part of Peru. . 49% of product managers responded “setting roadmap priorities without real market feedback.”. With a tool like Thematic, it’s easy to identify these kinds of signals and incorporate them into a competitive roadmap. Last year was a hard one for me! .

Feedback 121

Feedback Roadmap Analysis Analytics 121