Transformational Leadership – the key to unlocking the competencies of Customer Experience Professionals
ijgolding
JUNE 9, 2015
The lower your scores, the greater your level of understanding will be in the need to create a development plan: Section C 1 – Customer-centric Culture. Ability to align employee behaviour with customer-focused culture. Aligns business goals with customer-focused culture. A customer-centric organisation.
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