CX Club – Round 7 – Leadership (part 1) – Motivations, Business Case & Trusted Adviser
Ian Williams
MARCH 19, 2020
That’s just a vanity exercise. But I’ve done both… two different ways of doing Customer Journey Mapping as an information gathering exercise. He is now chief customer officer, so, you know I guess everyone can come around, and it wasn’t particular popular way of thinking. Ian: Oh really?
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