Brand Values Communication Customer Service Training 
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.
Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Don’t lecture; listen.
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Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
ShepHyken
AUGUST 11, 2024
And in today’s digitally driven world, there are more customer touchpoints and ways of communicating than ever before, making it imperative to get CX right. Conversely, organizations cannot afford to get CX wrong, as dissatisfaction can result in diminishing brand value, lost revenue, and customer churn.
ShepHyken
MAY 7, 2018
(Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service. That’s why the online retailer now converses with its customers most frequently through text messages. Take Your Company’s Customer Experience Efforts to the Community by Adrian Speyer.
Pretium Solutions
APRIL 12, 2012
The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. Clearly they value excellent customer service and have a set of expected customer service behaviors for their mostly teenage employees.
Stella Connect
SEPTEMBER 16, 2021
That’s why creating an effective agent performance scorecard designed to evaluate and uncover opportunities to improve customer service agent performance is an important part of any quality assurance program and customer service training program. Define any customer service terms referenced within your card.
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