Remove Brand Values Remove Communication Remove Exercises
article thumbnail

What's Your #CX Strategy?

CX Journey

Define and communicate your brand promise Understand your customers: who are they? Clearly spell out the steps - how will you get there and who will do what; ongoing and open communication and reiteration will be essential Get your ducks in a row. what do they buy? what problems are they trying to solve? And then execute.

article thumbnail

DCX Links | July 21, 2024

DCX

Use physical spaces to reinforce brand values and differentiation. 🗣️ Become a Communication Ninja : Learn to pitch your ideas so compellingly they can't be ignored. You get story-based lessons (way more fun than a textbook), hands-on exercises to flex those design muscles, and a ton of extra goodies to dive into.

Retail 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

DCX Links | September 22, 2024

DCX

to-go" vs. "for-here") Leverage technology to enhance, not replace, human interactions Reconnect with core brand values and communicate them effectively Bottom line: Starbucks is betting on a return to its roots in coffee expertise and community connection to drive growth and improve customer satisfaction.

Sports 52
article thumbnail

Your plan for growth in 2017

SuiteCX

Journey mapping is an on going exercise, so plan for a team which can continue to collect relevant data on an ongoing basis. Step 2 – Deliver on the brand promise. It’s probably been a while since you thought about your brand promise. How consistent is the brand experience across channels?

article thumbnail

Your plan for growth in 2017

SuiteCX

Journey mapping is an on going exercise, so plan for a team which can continue to collect relevant data on an ongoing basis. Step 2 – Deliver on the brand promise. It’s probably been a while since you thought about your brand promise. How consistent is the brand experience across channels?

article thumbnail

How to use surveys to build brand identity

SurveySparrow

Wouldn’t you want your customers to remember your brand this way? Finding your brand identity can be the singular exercise in creating a strategy for brand loyalty, customer retention, lead generation and even being able to better your competitor’s success just by virtue of being a company with better brand identity.

Brands 64
article thumbnail

Why You Should White Label Your Surveys

SurveySparrow

There are no mugs with the company logo or offices with the color scheme of your brand. Thanks to the need for increased communication, online surveys tools have become a necessity for large organizations. You waste an opportunity to communicate the positive traits of your company. You also end up looking like everyone else. .

Survey 52