DCX

JULY 21, 2024

Why it matters: This move highlights the growing trend of experiential retail, where brands create interactive spaces to engage customers beyond traditional shopping. Details: Boutiques feature interactive areas for coffee tasting and education. Balance technology with personalized human interactions.

Retail 52

Retail CRM Chatbots Customer Experience Professionals 52

CX Journey

JUNE 30, 2015

Define and communicate your brand promise Understand your customers: who are they? Clearly spell out the steps - how will you get there and who will do what; ongoing and open communication and reiteration will be essential Get your ducks in a row. what do they buy? what problems are they trying to solve? And then execute.

Strategy 80

Strategy Customer Journeys Customer Experience Professionals Exercises 80

DCX

SEPTEMBER 22, 2024

to-go" vs. "for-here") Leverage technology to enhance, not replace, human interactions Reconnect with core brand values and communicate them effectively Bottom line: Starbucks is betting on a return to its roots in coffee expertise and community connection to drive growth and improve customer satisfaction.

Sports 52

Sports Social Media Roadmap Feedback 52

SuiteCX

FEBRUARY 7, 2017

Journey mapping is an on going exercise, so plan for a team which can continue to collect relevant data on an ongoing basis. Step 2 – Deliver on the brand promise. It’s probably been a while since you thought about your brand promise. How consistent is the brand experience across channels?

Customer Journeys 100

Customer Journeys Self Service Analytics Exercises 100

SuiteCX

FEBRUARY 7, 2017

Journey mapping is an on going exercise, so plan for a team which can continue to collect relevant data on an ongoing basis. Step 2 – Deliver on the brand promise. It’s probably been a while since you thought about your brand promise. How consistent is the brand experience across channels?

Customer Journeys 100

Customer Journeys Self Service Analytics Exercises 100

SurveySparrow

SEPTEMBER 19, 2019

Wouldn’t you want your customers to remember your brand this way? Finding your brand identity can be the singular exercise in creating a strategy for brand loyalty, customer retention, lead generation and even being able to better your competitor’s success just by virtue of being a company with better brand identity.

Brands 64

Brands Survey How To Exercises 64

Help Scout

MAY 21, 2019

A value proposition is a statement about the benefits customers receive from your service or the problems that your product will solve for them better than anyone else. Value propositions are used by every part of your business to help you communicate the value of your product, service, or overall business to your customers effectively.

Examples 40

Examples Hotels Hospitality Travel 40