InMoment XI

NOVEMBER 30, 2023

Doing this will help you foster a community around your brand, where customers feel heard, valued, and connected. Establish Brand Guidelines: Define clear guidelines for how your brand should be represented across different channels. Employee Training: Train employees to be brand ambassadors.

Brands 284

Brands Management Multi-Channel Social Media 284

BirdEye

DECEMBER 26, 2023

By improving brand salience, you can go from being one of the players to the one you must watch out for. When a consumer thinks of a specific product or service, a brand with high salience will be at the top of their mind, improving purchase rates. Higher brand salience helps outshine competitors without launching expensive campaigns.

Brands 105

Brands Social Media Competitive Advantage Measurement 105

Call Experts

OCTOBER 5, 2023

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Ensure they deeply understand your products or services, brand values, and customer service philosophy.

Contact Center 105

Contact Center Call Center Guidelines Roadmap 105

Call Experts

APRIL 8, 2024

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Ensure they deeply understand your products or services, brand values, and customer service philosophy.

Contact Center 52

Contact Center Call Center Guidelines Roadmap 52

SurveySparrow

JANUARY 6, 2023

All businesses should ideally follow these guidelines. A brand’s values are utilized for communicating identity and personality in the marketplace and connecting with consumers. A brand’s ideals should always be an authentic reflection of the enterprise that established it. Conclusion.

Brands 52

Brands Strategy Advertising Competitive Advantage 52

Stella Connect

JANUARY 4, 2022

During the session, it’s fine to remind agents of higher-level business best practices to stay on top of, like your organization’s brand guidelines, but – like we mention above – the focus of the session should be behaviors that can help them improve. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Align customer service training with brand values and goals. Keep your coaching session simple.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62